Table Games Floor Supervisor - Full Time

Company: Route 66 Casino Hotel
Location: Albuquerque
Posted on: February 13, 2026

Job Description:

Job Description Job Description JOB DESCRIPTION Position Title: TG Floor Supervisor -Full Time Department: Table Games Employment Classification: Non-Exempt Position Summary/General Description: A Table Games Floor Supervisor is responsible for overseeing the operation of assigned tables to ensure table games dealers adhere to applicable laws, regulations, policies and procedures. Expectations: Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. Act as a role model within and outside the casino. Maintain a positive and respectful attitude toward customers and co-workers. Consistently report to work on time prepared to perform duties of position. Essential Duties & Responsibilities: Be proficient in all assigned tables. Accurately track bank roll of assigned players at all assigned tables. Provide excellent customer service and ensures same of all employees. Maintain knowledge, adhere to and ensure Table Game employees strictly comply with table game rules/procedures, internal controls, as well as Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations. Accurately determine table win/loss; oversee games in progress, customers and employees in the pit area. Communicate information to incoming floor supervisor. Maintain knowledge of compliance with all dealing procedures. Maintain total understanding of Table Games manual for games supervised. Help with the dealer rotation. Ensure maximum game protection (e.g., observe assigned games; analyze customer play for cheating scams and suspicious variation in play). Protect and/or issue all sensitive equipment, (cards, dice, shoes) Train and help develop Dealer’s skills; counsel and work with dealers on procedural problems. Assist Pit Manager in completing all duties. Deal effectively with customer problems/complaints. Serve as a role model for subordinates. Assist with tournaments and/or promotions. Accurately tracks table drop. Ensure all Table Games dealers comply with all dealing procedures. Deal with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner while balancing the interest of the customer, employee and company. Ensure that games move at an appropriate pace. Observe game, players, and dealers, to ensure accuracy of the game and game protection. Understand pit accounting procedures and administrative tasks, i.e., fills, credits, markers, transactions and responsibilities. Actively participate in Supervisory Development Leadership Series Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests). Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events. At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays. Perform additional duties and responsibilities as necessary or assigned Education & Experience: High School Diploma or GED Certification required. Must demonstrate leadership or supervisory ability. One year progressive and responsible experience in casino Table Games. Licensing & Certification: None. Computer Equipment, Software, Machinery: Proficient with appropriate casino and pit tracking software. Essential Physical Requirements: Requires the ability to hear, stand, talk, turn/twist, walk and repetitively use hands 51-100% of the time. Requires the ability to bend over, crouch/stoop and sit 25-50% of the time. Requires the ability to balance/climb, crawl, drive, kneel and reach overhead 1-24% of the time. Requires the ability to push/pull, carry, lift and slide/transfer 1-50 lbs. 1-24% of the time. Essential Mental Demands: Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time. Supervisory Responsibilities: Train, apportion work among others and direct (determining work techniques, equipment, materials). Work Environment (inside/outside): The job is performed indoors with frequent exposure to loud noises and fumes (e.g., cigarette smoke). Other Requirements: Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification. Must pass a pre-employment alcohol/drug screening. Obtain and maintain a gaming license though the Pueblo of Laguna's Gaming Control Board and must provide/maintain a valid New Mexico driver's license.

Keywords: Route 66 Casino Hotel, Albuquerque , Table Games Floor Supervisor - Full Time, Customer Service & Call Center , Albuquerque, New Mexico