Personal Injury Pre-Litigation Case Manager

Company: Parnall Law
Location: Albuquerque
Posted on: February 16, 2026

Job Description:

Job Description Job Description Parnall Law Firm, New Mexico’s largest Personal Injury law firm, seeks a talented Pre-Litigation Case Manager to join our growing team! Apply today learn why Parnall Law’s exceptional company culture, commitment to client service, and dedication to upholding our mission and values has earned us a place among New Mexico’s best places to work year after year. Location: Albuquerque, NM: In-office work required Benefits Health, dental, & vision insurance Life and long-term disability insurance 401(k) PTO/Select paid holidays Opportunities for community outreach A positive, fulfilling, caring environment where learning and growing are encouraged Annual company goal trip Mission Statement To work together with the attorneys as a team to provide clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others. To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible. To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm. To work and motivate team members according to the values of Parnall Law Firm. RESULTS / OUTCOMES (What you must get done.) Attend weekly firm wide huddle every Monday morning at 8:00 Attend daily team mini huddle Tuesday through Friday at 8:00 am Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data. Contacting new clients within 24 hours of being retained to complete intake questionnaire. Providing telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time. Make sure outstanding tasks do not exceed 50 at any given time. Completing the case analysis within 3 weeks of having insurance confirmations. Scheduling client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals Submitting demand letters within 2 days of approved client authority. Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guideline. DUTIES/RESPONSIBILITIES Be familiar with each case in your caseload. Posting all case information and case dates in SmartAdvocate. When necessary, help with property damage claims Speak to adjusters Ensuring health insurance subrogation claims are opened timely, (or getting authority to NOT open them) Ensuring Medicare subrogation claims are open timely on the portal Review and update/edit evaluation forms and demand packages before attorney meets with client. Draft correspondence for attorneys, save/name all documents in SmartAdvocate in accordance with Naming Protocol. Calendar all case information pursuant to the calendaring protocol. Answer incoming calls via the Final Call Group Perform backup intake calls in accordance with intake protocol. Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings. Work with all staff assigned to your cases to move the case to a desired conclusion. Keep client updated with copies of file documents. Post all costs including expected costs that we have not been invoiced for (investigators, consultants, etc.) Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape. Follow and maintain all firm policies and procedures. Requirements Minimum 2 years personal Injury case management experience (Legal Assistant and medical field/behavioral health experience will not be considered) Strong understanding of state, local, and federal court rules. Strong Empathy for injured clients Exceptional communication skills, verbal and written. Empathy for our injured clients. Confidence and motivation to exceed expectations. Professional attire and demeanor. Desire to learn, develop, and motivate team members. Team player Excellent organizational and time-management skills. Ability to be available to work during business hours (Monday-Thursday 8:00-5:00 and Friday 8:00-4:00) Ability to pass a background check DOE Parnall Law Firm is an Equal Opportunity Employer SUPABQ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Keywords: Parnall Law, Albuquerque , Personal Injury Pre-Litigation Case Manager, Legal , Albuquerque, New Mexico