Service Business Development Representative
Company: Power Ford
Location: Albuquerque
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Job Description: Location: Power
Ford – 1101 Montaño Rd NE, Albuquerque, NM 87107 Department:
Business Development Center (BDC) Employment Type: Full-Time Join
the Esteemed Team at Power Ford – BDC Service Opportunity! Position
Summary: Join one of the most respected and consistently
top-performing automotive dealerships in the nation. Power Ford has
been repeatedly recognized as New Mexico’s premier dealership,
earning multiple Cars.com Ford Dealer of the Year awards, being
named a Top Workplace by the Albuquerque Journal year after year,
and receiving Best of the City honors from Albuquerque The Magazine
on numerous occasions. Nationally, Power Ford continues to lead in
customer engagement, digital innovation, and overall guest
satisfaction. We’re seeking an energetic and customer-focused BDC
Service Specialist to join our high-performing team. In this role,
you will be the first point of contact for online and phone leads,
ensuring each guest receives an exceptional, professional, and
efficient experience. You’ll manage inbound leads, follow up on
sales inquiries, and help guide customers seamlessly through the
online buying and appointment process. If you’re motivated by sales
growth, technology, and customer service excellence, Power Ford
offers the perfect environment to thrive and grow your career. Key
Responsibilities: Respond promptly and professionally to all
internet and phone inquiries regarding vehicle availability,
pricing, and features. Schedule sales and service appointments
while maintaining a high level of communication with customers and
team members. Manage and track all leads through the CRM system,
ensuring accurate and detailed records of all customer
interactions. Follow up with potential buyers to convert leads into
appointments and confirmed sales opportunities. Collaborate with
the Sales, Marketing, and Service teams to support promotional
campaigns and drive online traffic. Maintain a strong understanding
of current inventory, vehicle features, pricing, and incentives.
Achieve and exceed monthly goals for appointments, conversions, and
customer satisfaction. Provide ongoing feedback to management on
customer trends, digital engagement, and lead quality. Uphold Power
Ford’s standards of professionalism, integrity, and customer care
in all communications. Continuously develop knowledge of Ford
products, technologies, and e-commerce tools through ongoing
training. Job Requirement: High school diploma or equivalent
(college degree or relevant coursework preferred. Prior experience
in automotive BDC, sales, customer service, or call center
environment preferred. Excellent written and verbal communication
skills. Strong computer literacy with CRM, email, and digital
marketing tools. Exceptional organizational skills and attention to
detail. Positive, energetic attitude and professional phone
presence. Ability to handle multiple tasks in a fast-paced
environment. Must be reliable, self-motivated, and goal-oriented.
Valid driver’s license with a clean driving record. Working
Conditions: Office and phone-based environment. Extended periods of
computer and phone use. Occasional weekend or evening shifts may be
required. Fast-paced, performance-driven workplace focused on
collaboration and customer satisfaction. What We Offer: Competitive
pay (hourly plus performance-based bonuses or commissions) Health,
dental, and vision insurance 401(k) plan with company match Paid
time off and holidays Employee discounts on vehicles, parts, and
services Continuous training and opportunities for career growth
Advance Your Career at Power Ford! If you’re passionate about
customer connection, digital communication, and driving sales
success, apply today to join Power Ford’s award-winning team as a
BDC Sales / E-Commerce Specialist.
Keywords: Power Ford, Albuquerque , Service Business Development Representative, Sales , Albuquerque, New Mexico
