Front Desk Agent
Company: Eldorado Hotel & Spa
Location: Santa Fe
Posted on: May 3, 2024
Job Description:
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a work
environment that is focused on the employee experience, extremely
flexible work schedules and benefits that are unmatched in the
industry; including generous discounts on hotel room rates and food
at all of our restaurants in the portfolio across the state of New
Mexico!Full-time Hourly Position ranging from $16-$18.25 hourly
with benefits.Located in Santa Fe, NM. Working out of our Eldorado
Hotel & Spa.Essential Duties and
Functions/Responsibilities/Tasks:
- Work under direction of Guest Experience Manager and/or
Supervisor on shift (the lead Guest Experience Host).
- Maintain high level of positive and professional approach with
coworkers and guests.
- Welcome guests to the unique accommodation experience of
Heritage by articulating the story, inspiration, and mindset of the
property to our guests.
- Passionately deliver refined, seamless service, while upholding
the highest level of confidentiality for the safety and comfort of
each guest.
- Provide knowledgeable recommendations for guests about hotel
events, amenities, local attractions, restaurants, etc.
- Respond to guest challenges and find the appropriate resolution
in a timely and professional manner.
- Maintain the upmost confidentiality and care with guest
information.HC2Requirements:
- Must be a passionate people person, as this job is highly
interactive and requires superb customer service skills.
- Friendly and warm demeanor, excellent verbal communication and
ability to multitask while maintaining poise.
- Competent with computer technology to easily learn reservation
management system, the point of sale system to process payments,
and Microsoft Office Suite for basic document manipulation and
printing.
- Ability and willingness to work flexible hours including
weekends, holidays and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25+ pounds
occasionally.
- 6 months to 1 year or equivalent combination of education and
experience; high volume guest-interfacing hospitality experience
preferred.
- High school diploma or equivalent experience/training.NM Safe
Certified Hotelier, Inspiring Our Communities, & Celebrating Local
Artisans.Heritage Hotels & Resorts Inc. is an Equal Opportunity
Employer.Compensation details: 16-18.25 Hourly
WagePI35d22c0d2eef-31181-31154780
Keywords: Eldorado Hotel & Spa, Albuquerque , Front Desk Agent, Sales , Santa Fe, New Mexico
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