Front Desk Agent
Company: El Monte Sagrado
Location: Taos
Posted on: May 3, 2024
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Job Description:
Description: WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a
work environment that is focused on the employee experience,
extremely flexible work schedules and benefits that are unmatched
in the industry; including generous discounts on hotel room rates
and food at all of our restaurants in the portfolio across the
state of New Mexico!Full-time & Part-Time Hourly Position ranging
from $15-$18.00 with benefits.Located in Taos, NM. Working out of
our El Monte Sagrado Resort & Spa.Position Purpose: The Guest
Experience Host sets the tone for the Heritage experience, and is
the main point of contact for duration of a guests stay. Guest
Experience Hosts are expected to be professional consistent and
energetic when they welcome the guests stay at a Heritage property.
Our Guest Experience Hosts will articulate the story, inspiration,
behind the experience of Heritage, while prioritizing and being
mindful of the guests needs. The Guest Experience Host is an
essential support to the Front of House team in creating
unforgettable experiences for guests.Supervisory Responsibilities:
NoneEssential Duties and Functions/Responsibilities/Tasks:Work
under direction of Guest Experience Manager and/or Supervisor on
shift (the lead Guest Experience Host).Maintain high level of
positive and professional approach with coworkers and
guests.Welcome guests to the unique accommodation experience of
Heritage by articulating the story, inspiration, and mindset of the
property to our guests.Passionately deliver refined, seamless
service, while upholding the highest level of confidentiality for
the safety and comfort of each guest.Provide knowledgeable
recommendations for guests about hotel events, amenities, local
attractions, restaurants, etc.Respond to guest challenges and find
the appropriate resolution in a timely and professional
manner.Maintain the upmost confidentiality and care with guest
information. Full job description and job expectations will be
provided during your interview HC1Requirements:Must be a passionate
people person, as this job is highly interactive and requires
superb customer service skills.Friendly and warm demeanor,
excellent verbal communication and ability to multitask while
maintaining poise.Competent with computer technology to easily
learn reservation management system, the point of sale system to
process payments, and Microsoft Office Suite for basic document
manipulation and printing.Ability and willingness to work flexible
hours including weekends, holidays and late nights.Ability to work
on feet for eight hours or more.Must be able to lift/push/reach
for/carry 25+ pounds occasionally.6 months to 1 year or equivalent
combination of education and experience; high volume
guest-interfacing hospitality experience preferred.High school
diploma or equivalent experience/training.SEIZE YOUR OPPORTUNITY
AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility - Family -
Future GrowthHeritage Companies is an Equal Opportunity
EmployerCompensation details: 15-18 Hourly
WagePI90c547e5ea45-25660-27544743
Keywords: El Monte Sagrado, Albuquerque , Front Desk Agent, Sales , Taos, New Mexico
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here to apply!
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