FHA Customer Service Representative - Mortgage Origination
Company: Leidos
Location: Albuquerque
Posted on: May 27, 2023
Job Description:
Description Leidos is seeking a full time Customer Service
Representative with strong Mortgage Origination experience. The
successful candidate will join the FHA contact center in our
Albuquerque, New Mexico office. - As a Mortgage Origination
Customer Service Representative, you will make a difference in the
lives of others, while expanding your knowledge of Federal Housing
Administration (FHA) mortgage policies and procedures. The Leidos
Customer Service Representative will support the US Department of
Housing and Urban Development (HUD), Office of Single-Family
Housing in their mission to create strong, sustainable,
comprehensive communities and quality affordable homes for all.As a
Mortgage Origination Customer Service Representative, you will:
- Provide excellent customer service, answering a variety of
calls and emails from the lending industry and the public on FHA
guidelines and procedures.
- Use your knowledge of the mortgage industry to locate answers
in a knowledge database to acknowledge the client's requests.
- Follow standard operating procedures for various topics,
systems, and contact channels.
- Document all of your contacts in a database.
- Keep up to date on FHA mortgage processes and procedures.To be
a successful Mortgage Origination Customer Service Representative,
you will possess:
- The ability to navigate multiple computer systems and
applications and utilize search tools.
- Excellent time management skills and dependability.
- Self-motivation and the ability to work with minimal
supervision.
- Strong verbal and written communication skills.
- The ability to work an 8-hour shift, Monday through Friday
between 9:30 am to 6:00 pm Mountain Time, based on business
needs.Required Qualifications:
- At least a High School Diploma or GED.
- At least two years working with FHA loan origination. (e.g.
loan processor, junior underwriter, loan officer) plus an
additional year of customer service or contact center background,
or at least three years of loan origination working with
conventional loans and/or other government-backed loans (e.g. FHA,
USDA, VA).
- Ability to obtain a Public Trust Security clearance, which
includes a credit check and background investigation.Desired
Qualifications:
- Contact Center (omnichannel) experience.
- Bilingual (Spanish/English), verbal and written.
- Strong FHA Knowledge/background.Come join our rapidly growing
team and enjoy these benefits:
- Access to benefits on day one including medical and dental
insurance, 401K, Life, AD&D, Voluntary Disability plans.
- Paid Time Off (PTO) accrued based on Leidos policy, up to 3
weeks per year.
- Ten paid holidays per year.
- Ongoing training to promote your success.
- Tuition reimbursement based on Leidos policy.
- Discounted Leidos stock purchase and other Employee Discounts.
- - - - - - -*This position is covered under the Service Contract
Act and is subject to minimum wage demands as well as the minimum
Health and Welfare benefit. Leidos will ensure that all provisions
are met through their wages and benefits. *** The rate range for
this position is $20 to $24 per hour.**HUDFHAPay Range:Pay Range -
-The Leidos pay range for this job level is a general guideline
only -and not a guarantee of compensation or salary. Additional
factors considered in extending an offer include (but are not
limited to) responsibilities of the job, education, experience,
knowledge, skills, and abilities, as well as internal equity,
alignment with market data, applicable bargaining agreement (if
any), or other law.#Featuredjob
Keywords: Leidos, Albuquerque , FHA Customer Service Representative - Mortgage Origination, Sales , Albuquerque, New Mexico
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