Dir, Ticket Operations & Sales
Company: The University of New Mexico
Location: Albuquerque
Posted on: March 17, 2023
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Job Description:
Mgr,Ticket Operations
Requisition ID
req23118
Working Title
Dir, Ticket Operations & Sales
Position Grade
12
Position Summary
Manages computerized ticket operations at Athletic events and
special events hosted by the Athletic Department. Provides overall
fiscal management of ticketing operations and ticketed-event
planning support for events of the University Arena - The Pit,
University Stadium, and other UNM Athletic venues. Duties and
Responsibilities 1.Manages all facets of the daily operations
and/or event operations of the organizational unit, ensuring
compliance with the University, state, and federal laws, policies,
and regulations. 2.Serve as ticket operations manager for various
UNM Athletic teams and events. May serve as ticket operations
manager for UNM Football, depending on level of experience.
3.Oversees the supervision of personnel, which includes work
allocation, training, promotion, enforcement of internal procedures
and controls, and problem resolution; evaluates performance and
makes recommendations for personnel actions; motivates employees to
achieve peak productivity and performance. 4.Assists in reviewing
ticketing needs and procedures with venue users; prepares events
for system sale, including event builds in the ticketing system,
and conducts final event sales audits. 5.Monitors and maintains
integrity of cash-handling and fiscal procedures. Oversees cash and
credit card deposits and reconciliation of event transactions.
6.Provides detailed sales and financial reports on a timely basis;
maintains all ticket office records. 7.Develops and implements
systems and processes to establish and maintain records for the
operating unit. 8.Develops or assists with the development and
implementation of policies and procedures consistent with those of
the organization to ensure efficient and safe operation of the
unit. 9.May work closely with internal and external partners to
develop and grow specified programs. This position will work with
department management in evaluation of procedures and workflow.
10.May maintain, organize, and handle all sales and ticketing needs
for specified programs and productions. May run reports for
department management as required. 11.Performs miscellaneous
job-related duties as assigned. Manages computerized ticket
operations, which may include the central University ticket office,
the Athletics ticket office, on-site event ticket offices, and/or
occasional event ticket offices. Provides overall fiscal management
of ticketing operations and ticketed-event planning support for
users of the Fine Arts Center, University Arena, and/or other
University venues.
Conditions of Employment
Minimum Qualifications
High school diploma or GED; at least 5 years of experience directly
related to the duties and responsibilities specified.Completed
degree(s) from an accredited institution that are above the minimum
education requirement may be substituted for experience on a year
for year basis.
Preferred Qualifications
Preferred Qualifications -Experience with Paciolan software, or
similar ticketing management platform. -Experience working in
athletics ticketing, professional or collegiate
Additional Requirements
Campus
Main - Albuquerque, NM
Department
Athletics Ticket Office (925FA)
Employment Type
Staff
Staff Type
Term End Date
Status
Exempt
Pay
$3386.93 - $4,754.53 Monthly
Benefits Eligible
This is a benefits eligible position. The University of New Mexico
provides a comprehensive package of benefits including medical,
dental, vision, and life insurance. In addition, UNM offers
educational benefits through the tuition remission and dependent
education programs. See the home page for a more information.
ERB Statement
Temporary and on-call employees working an appointment percentage
of 26 (.26 FTE) or greater, per quarter, will be eligible to earn
retirement service credits and thus are required to make New Mexico
Educational Retirement Board (NMERB) contributions. More
information pertaining to your FTE and NMERB contributions can be
reviewed on the webpage.
Background Check Required
For Best Consideration Date
1/24/2023
Application Instructions
Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this
job
advertisement on a 3rd party site, to submit an application.
Please attach cover letter, resume, and three supervisory
references.
The University of New Mexico has implemented a mandatory COVID-19
vaccine requirement for UNM students and employees. For detailed
information, visit
Positions posted with a Staff Type ofRegularorTermare eligible for
the Veteran Preference Program. See the for additional details.
The University of New Mexico is committed to hiring and retaining a
diverse workforce. We are an Equal Opportunity Employer, making
decisionswithout regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, veteran status,
disability, or anyother protected class.
The University of New Mexico requires all regular staff positions
successfully pass a pre-employment background check. This may
include, but is not limited to, a criminal history background
check, New Mexico Department of Health fingerprint screening, New
Mexico Children, Youth, and Families Department fingerprint
screening, verification of education credentials, and/or
verification of prior employment. For more information about
background checks, visit . Refer to for a definition of Regular
Staff.
Keywords: The University of New Mexico, Albuquerque , Dir, Ticket Operations & Sales, Sales , Albuquerque, New Mexico
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