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Dir, Ticket Operations & Sales

Company: The University of New Mexico
Location: Albuquerque
Posted on: March 17, 2023

Job Description:

Mgr,Ticket Operations

Requisition ID

Working Title
Dir, Ticket Operations & Sales

Position Grade

Position Summary
Manages computerized ticket operations at Athletic events and special events hosted by the Athletic Department. Provides overall fiscal management of ticketing operations and ticketed-event planning support for events of the University Arena - The Pit, University Stadium, and other UNM Athletic venues. Duties and Responsibilities 1.Manages all facets of the daily operations and/or event operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations. 2.Serve as ticket operations manager for various UNM Athletic teams and events. May serve as ticket operations manager for UNM Football, depending on level of experience. 3.Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. 4.Assists in reviewing ticketing needs and procedures with venue users; prepares events for system sale, including event builds in the ticketing system, and conducts final event sales audits. 5.Monitors and maintains integrity of cash-handling and fiscal procedures. Oversees cash and credit card deposits and reconciliation of event transactions. 6.Provides detailed sales and financial reports on a timely basis; maintains all ticket office records. 7.Develops and implements systems and processes to establish and maintain records for the operating unit. 8.Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit. 9.May work closely with internal and external partners to develop and grow specified programs. This position will work with department management in evaluation of procedures and workflow. 10.May maintain, organize, and handle all sales and ticketing needs for specified programs and productions. May run reports for department management as required. 11.Performs miscellaneous job-related duties as assigned. Manages computerized ticket operations, which may include the central University ticket office, the Athletics ticket office, on-site event ticket offices, and/or occasional event ticket offices. Provides overall fiscal management of ticketing operations and ticketed-event planning support for users of the Fine Arts Center, University Arena, and/or other University venues.

Conditions of Employment

  • If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.
  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

    Minimum Qualifications
    High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

    Preferred Qualifications
    Preferred Qualifications -Experience with Paciolan software, or similar ticketing management platform. -Experience working in athletics ticketing, professional or collegiate

    Additional Requirements

    Main - Albuquerque, NM

    Athletics Ticket Office (925FA)

    Employment Type

    Staff Type

    Term End Date


    $3386.93 - $4,754.53 Monthly

    Benefits Eligible
    This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the home page for a more information.

    ERB Statement
    Temporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the webpage.

    Background Check Required

    For Best Consideration Date

    Application Instructions

    Only applications submitted through
    the official UNMJobs site will be accepted. If you are viewing this job
    advertisement on a 3rd party site, to submit an application.
    Please attach cover letter, resume, and three supervisory references.

    The University of New Mexico has implemented a mandatory COVID-19 vaccine requirement for UNM students and employees. For detailed information, visit
    Positions posted with a Staff Type ofRegularorTermare eligible for the Veteran Preference Program. See the for additional details.
    The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisionswithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or anyother protected class.
    The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit . Refer to for a definition of Regular Staff.

Keywords: The University of New Mexico, Albuquerque , Dir, Ticket Operations & Sales, Sales , Albuquerque, New Mexico

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