Front Desk Agent
Company: ABQ Healthcare 2 You
Location: Albuquerque
Posted on: January 25, 2023
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Job Description:
Bilingual Front Desk Agent
The Bilingual Medical Front Desk Agent is primarily responsible for
scheduling appointments for new and existing patients through
inbound and outbound calls, gathering and evaluating patient needs,
authorizing insurance benefits, and coordinating referrals. This
individual actively contributes to a shared goal model within and
across ABQ Healthcare 2 You to achieve coordinated, high-quality
patient- and family-centered care.
Responsibilities:
--- Schedule patient appointments for consultations, treatments,
and follow-up visits.
--- Provide accurate, detailed information to patients regarding
the time of the patient's scheduled arrival and any other
directional information needed; take appropriate action in
responding to questions from patients.
--- Confirm the patient's insurance provider and either obtain
prior authorization or communicate the need for prior authorization
to appropriate parties as needed.
--- Ensure patient information, appointment history, referrals, lab
follow-up, phone calls, and consultations are accurately and
completely documented in the EMR system.
--- Assist clinic providers with patient education; interpret
language barriers as needed.
--- Maintain patience and professionalism.
--- Support front office activities (i.e., check-in/out) -
Qualifications:
--- Experience with NextGen EMR system preferred but not required.
We will offer training.
--- Able to handle multiple activities or interruptions and work
independently in a customer-facing environment.
--- Able to maintain attendance to support the required quality and
quantity of work.
--- Demonstrated ability and willingness to treat patients with the
utmost kindness and consideration in the most trying
situations.
--- Demonstrated experience providing superior customer service
with a high level of effectiveness.
--- Excellent attention to detail and organization. -
--- Must speak Spanish.
About Company:
ABQ Healthcare 2 You is a local small pediatric practice owned and
managed by women. We offer home and office visits and are looking
for a team player ready to join a growing local medical practice.
-Our goal is to provide effective and compassionate medical care
for all families.
Keywords: ABQ Healthcare 2 You, Albuquerque , Front Desk Agent, Sales , Albuquerque, New Mexico
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