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Customer Service Rep II

Company: Staffing the Universe
Location: Albuquerque
Posted on: January 15, 2022

Job Description:

Job DescriptionMortgage experience? Call Center/Contact Center? Do you have excellent customer skills? Interpersonal skills a strength? We would love to have you join our team! If you are a mortgage professional and enjoy working where you can make a difference helping homeowners, homebuyers and members of the lending industry, this may be the right opportunity for you. Client is currently seeking customer service/contact center specialists to support the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. You will be able to expand your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. On the job, you will: - Provide excellent customer service, responding to a variety of calls and emails from the lending industry and the public on FHA guidelines. - Use a knowledge base and follow standard operating procedures (SOP) to respond to requests. - Document your communications in our database. - Keep up to date on FHA mortgage processes and procedures. We require you to have: - High School diploma or General Educational Development (GED) certificate. - Three (3) years of mortgage experience with a minimum of two (2) years of college OR 5 years of mortgage experience in lieu of college. - Minimum of two (2) years of customer service, call center, or contact center experience. - Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation. - Must be able to work a flexible schedule, including anytime between the hours of 9:30am to 6:00pm MST. We would like you to have: - Ability to follow policies, procedures, and regulations. - Ability to navigate a content management system, other applications and related web sites. - Strong written and verbal communication skills. - Excellent customer service, dependability and time management skills. - Keyboarding proficiency of at least 40 words per minute. Preferred Experience - Call Center (omnichannel) experience preferred a plus. - Loss mitigation or loan servicer experience a plus. - Ability to handle challenging situations and deliver difficult messages. - Bilingual (Spanish/English), verbal and written

Keywords: Staffing the Universe, Albuquerque , Customer Service Rep II, Sales , Albuquerque, New Mexico

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