Front Desk Agent

Company: Albuquerque Marriott
Location: Albuquerque
Posted on: November 23, 2021

Job Description:

The Albuquerque Marriott is looking for Front Desk agents to join our team. We ensure a professional and friendly work environment and focus on our staff's growth within the industry. The Front Desk team provides excellent customer service and ensures guest satisfaction and loyalty.Responsibilities:Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.Welcome and acknowledge all guests according to company standards; anticipate and address guests' needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Stand, sit or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Job Types: Full-time, Part-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftWork Location: One location

Keywords: Albuquerque Marriott, Albuquerque , Front Desk Agent, Sales , Albuquerque, New Mexico