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Bilingual Customer Service Representative

Company: Aerotek
Location: Albuquerque
Posted on: April 10, 2021

Job Description:

Hiring Now:15/hr Bilingual Customer Service Representatives who want a stable career within a well-known energy company within the ABQ area.Description:Inbound calls from health insurance members. Answering questions, anything they would have about their insurance such as copays, adding members, general questions about their plan, checking on claim status, checking on claim coverage, scheduling doctors appointments for medicare members if they need transportation to and from appointments, doing research to find resources that health insurance plan can pay for, for the members needs.Skills:Call center, claims, bilingual, Csr, Inbound call, health insurance claims, health insurance, scheduling appointmentsTop Skills Details:bilingual - English and SpanishReliable internetCall center experience (strong job tenure - not jumpy)Any customer service exp.schedulingAdditional Skills & Qualifications:MUST HAVE: -At least 1 full year of call center experience OR at least 3+ years of consistent retail customer service- High School Diploma or GED required- Multitasking and detail oriented- Being flexible to learn another provider type/application in order to help the department succeed- Self-motivated with good time management and organizational skills- Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines- Excellent written and verbal communication skills and customer service skills- Ability to access and retrieve information using a PC and basic understanding of Microsoft office products- Ability to work on assignments with limited instruction from leadership- Ability to work under pressure with strict deadlinesNICE TO HAVE:- Bilingual (English/Spanish speaking) $16/HR for candidates who can pass bilingual assessment-Insurance background preferred (private or state insurance or pharmacy)-Health insurance background preferred (other healthplans in NM include Presbyterian, Molina Healthcare, Blue Cross Blue Shield, True Health, etc.)-Experience with Medicaid and/or Medicare policy preferred-Knowledge of Medicaid systems desiredExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Albuquerque , Bilingual Customer Service Representative, Sales , Albuquerque, New Mexico

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