Bilingual Customer Service Representative
Company: Aerotek
Location: Albuquerque
Posted on: April 10, 2021
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Job Description:
Hiring Now:15/hr Bilingual Customer Service Representatives who
want a stable career within a well-known energy company within the
ABQ area.Description:Inbound calls from health insurance members.
Answering questions, anything they would have about their insurance
such as copays, adding members, general questions about their plan,
checking on claim status, checking on claim coverage, scheduling
doctors appointments for medicare members if they need
transportation to and from appointments, doing research to find
resources that health insurance plan can pay for, for the members
needs.Skills:Call center, claims, bilingual, Csr, Inbound call,
health insurance claims, health insurance, scheduling
appointmentsTop Skills Details:bilingual - English and
SpanishReliable internetCall center experience (strong job tenure -
not jumpy)Any customer service exp.schedulingAdditional Skills &
Qualifications:MUST HAVE: -At least 1 full year of call center
experience OR at least 3+ years of consistent retail customer
service- High School Diploma or GED required- Multitasking and
detail oriented- Being flexible to learn another provider
type/application in order to help the department succeed-
Self-motivated with good time management and organizational skills-
Ability to read and interpret basic to moderately complex documents
such as operating and maintenance instructions, procedure manuals,
and government/healthcare guidelines- Excellent written and verbal
communication skills and customer service skills- Ability to access
and retrieve information using a PC and basic understanding of
Microsoft office products- Ability to work on assignments with
limited instruction from leadership- Ability to work under pressure
with strict deadlinesNICE TO HAVE:- Bilingual (English/Spanish
speaking) $16/HR for candidates who can pass bilingual
assessment-Insurance background preferred (private or state
insurance or pharmacy)-Health insurance background preferred (other
healthplans in NM include Presbyterian, Molina Healthcare, Blue
Cross Blue Shield, True Health, etc.)-Experience with Medicaid
and/or Medicare policy preferred-Knowledge of Medicaid systems
desiredExperience Level:Entry Level About Aerotek:We know that a
company's success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Albuquerque , Bilingual Customer Service Representative, Sales , Albuquerque, New Mexico
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