Customer Service Representative

Company: LQ Digital
Location: Albuquerque
Posted on: February 25, 2021

Job Description:

Albuquerque, NM Qual Team / LQ Digital is a customer acquisition company with a simple goal: To help brands win more profitable customers digitally.

The company is $50M+ in revenue and is profitable. It's backed by private equity firm Housatonic Partners. LQ Digital is Headquartered in the East Bay, CA with offices in Austin, Tx, Riverside, CA, and Shelton, CT.

To continue our growth and success we need people on our team who enjoy talking to people over the phone to help them and our clients build successful, lasting relationships. Your typical day involves making and taking calls to and from customers to qualify them prior to transferring them to a sales representative at the client. The conversations are primarily with people who have inquired about our clients' services or our clients have an offer for their existing customers to get more from their current services. Our clients come from many different businesses that include mortgages, insurance, education, and other consumer services.

We are looking for people who take pride in getting the job done for our clients.

You will be a great fit with our team if you:

Are comfortable talking over the phone helping people

Have a positive, professional attitude

Are a highly motivated self-starter with a strong work ethic

Education: High school graduate or equivalent

Responsibilities:

Work with customers over the phone on outbound and inbound calls

Successfully use scripts to guide conversations

Record information on the consumer conversation using LQ systems

Work with different clients and campaigns

Provide quality customer experiences

Job Requirements:

Strong communication skills

Experience working with computers

A quiet work space that is free from noise or distractions

Previous call center or customer service experience a plus

Military sensitivity a plus

Must be a New Mexico resident

Technical Requirements:

Hardware Requirements (Minimum):

--- Computer Type: Windows-based Desktop or Laptop PC ONLY. (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)

--- Operating System: Windows 10

--- Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop a separate monitor (19" or larger) is highly recommended

--- RAM: 4 GB (minimum)

--- CPU Processor Speed: Dual Core 2 GHz (minimum)

--- Free Disk Space: 20 GB (minimum)

--- USB Ports: 2 available (minimum)

--- USB Headset: Logitech H390 or equivalent

--- Mouse: Standard mouse. No touchpads.

--- Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems)

--- NOTE : Once our office opens, we will distribute company issued laptops.

Internet Requirements (Minimum):

--- Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible

--- Connection Speed: Consistent download speed 5 MB; upload speed 3 MB. Higher is better. Search Google for "Speed Test" to check your speed).

Salary: Starting at $ 14.00 per hour, plus eligible for $1/hour quarterly bonus.

Hours: Full-time and part-time with shifts available between 7am and 7pm MST

Benefits: We offer a competitive salary based on experience and a comprehensive benefits package including:

Flexible work schedule, minimum 32 hours

Paid Time Off

Medical, Dental, and Vision coverage

Medical/Dependent flexible spending account (FSA)

Health Savings Account (HSA)

401k

Short Term Disability

Life Insurance

Accident Insurance

Critical Illness Insurance

This position will initially be remote, and will transfer back into office in downtown Albuquerque, once we can safely do so. Target date is Q3 2021, subject to New Mexico quarantine orders.

PM20 PI130799863

Keywords: LQ Digital, Albuquerque , Customer Service Representative, Sales , Albuquerque, New Mexico