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Entry- Level Customer service Representative

Company: Abbtech Professional Resources
Location: Albuquerque
Posted on: January 15, 2021

Job Description:

Customer Service RepresentativeLocation: Indianapolis, INLeidos is seeking an Entry Level Customer Service Representatives (CSRs) to respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Must efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A+ customer service.******The expected shift is 11:20 am to 8:05 pm, Monday through Friday.*******PRIMARY RESPONSIBILITIES:Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.Job Requirements:MINIMUM REQUIRED QUALIFICATIONS:--- HS Diploma or GED Equivalent.--- Good computer/typing skills.--- Excellent communication skills.--- Position requires the ability to obtain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete.DESIRED QUALIFICATIONS:--- Bilingual (Fluent in Spanish and English, both written and speech).--- Prior call center experience.--- Customer service experience.--- Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.ABBTECH is an EOE/Minorities/Women/Disabled Individuals/VeteransSDL2017

Keywords: Abbtech Professional Resources, Albuquerque , Entry- Level Customer service Representative, Sales , Albuquerque, New Mexico

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