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Service Desk Technician

Company: Belcan Corporation
Location: Albuquerque
Posted on: August 16, 2019

Job Description:

An IT Service Desk Technician opportunity in Albuquerque, NM is currently available with Belcan. This job is a full-time direct position with benefits. You must be able to obtain & maintain a U.S. Govt. Security Clearance (U.S. Citizenship is required). Duties: *As an IT Support Technician, your primary responsibilities are to provide procedural & technical computer end-user support, first responder assistance, dispatch service requests, & escalate issues to appropriate points of contact defined within the support organization. * You will provide comprehensive first tier phone support for the efficient resolution of incidents & requests of end-users. * You will be asked to provide basic & unique technical troubleshooting assistance, in a fast-paced environment. * You will accurately assess & record incidents in the ticketing tool. * You will document all interactions in detail in the client"s ticketing tool, including all troubleshooting steps taken. * You will be effective, by using the client-based requirements within the ITIL framework, correctly assign urgency and impact to tickets. * You may be asked to prepare & disconnect customer computing systems, performing any necessary PC Support-related trouble shooting, when performing these tasks. * You will accurately & timely scheduling of disconnects & reconnects. * You will asked to troubleshoot the computer system problem & complete repairs in a timely & efficient manner, insuring minimal recurrence of problem (rework) * If you are unable to repair on initial visit, validate the user"s problem & provide information on a temporary work around, if necessary to allow the customer to continue to work, until the system is repaired * You will effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits * You will provide the customer with regular communication regarding status of repair/install including notification when repairs are complete. Qualifications: Clearance: * You must be able to obtain & maintain a U.S. Dept. of Energy Clearance; U.S. Citizenship is required. Required Skills: * You will possess a minimum of two year"s computer related support experience; recent experience is desired. This may include experience with PC Assembly, Imaging, PC/OS Testing, & Installation. * You will possess the ability to provide over-the-phone or remote support; experience with ticketing systems is a must. * Must possess good written & verbal communication skills. * You must be able to obtain & maintain a U.S. Govt. Security Clearance; U.S. Citizenship is required, due to the nature & location of the work being performed.

Education: * You must possess a minimum of a high school diploma or GED equivalent.

Certification Requirements: * N/A

Desired Skills: * An Associate"s Degree or Bachelor"s Degree in an IT-related field, is desired. * A CompTIA A+ Certification is desired. * Any IT Certs are preferred (HDI, Microsoft, Dell, CompTIA, ITIL, etc.) * Any experience with Configurations, Migrations, &/or adding Memory is desired. * An Active U.S. Govt. Security Clearance is desired. If you are interested in this Service Desk Technician opportunity in Albuquerque, NM, please apply via the, "Apply now,' link provided. As an employee with Belcan, you will be part of one of the largest technical & engineering firms in the United States. We maintain a small-company atmosphere as well as open communication at all levels of our organization, allowing for much more dynamic decision-making processes. We offer flexible schedules as well as an excellent mentoring system to ensure that you have all of the knowledge and tools you need to meet a diverse range of engineering challenges. You will also have opportunities to advance to positions of greater responsibility, including management roles. Your hard work and professional dedication will be rewarded with a competitive compensation package. Belcan is an equal opportunity employer. EOE/M/F/D/V Build a challenging and rewarding career with an industry leader!

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Keywords: Belcan Corporation, Albuquerque , Service Desk Technician, Professions , Albuquerque, New Mexico

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