Service Center Technician III
Company: NuAxis Innovations
Location: Albuquerque
Posted on: February 2, 2025
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Job Description:
We are a federal IT company on a mission to make customer
experience (CX) the center of every government solution.
Find out more about the daily tasks, overall responsibilities, and
required experience for this opportunity by scrolling down now.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and
feelers, engineers and artists. We work hard and support each other
along the way. Teamwork is more than just a buzzword for us, it's a
state of mind.
We believe happy employees do amazing work, so join our team NOW!
We are currently seeking a talented and motivated Service Center
Technician III for a Full-Time position.
Job Summary:
A minimum of three years computer support experience required.
Technician is familiar with standalone and network computers, local
area networks and wide area networks.
At least three (3) years of specialized experience including
Service Center support in a multi-server environment, comprehensive
knowledge of PC operating systems (e.g., Windows), networking and
mail standards.
The technician needs to demonstrate the ability to effectively
communicate orally and in writing and to have a positive customer
service attitude.
Duties:
The Service Center Technician III handles the most complex IT
technical support requests for the DOI/IA user base.
The Service Center Technician III shall manage and document
customer support issues, remediation and customer satisfaction
using a structured system for task resolution.
The Service Center Technician III shall independently analyze and
resolves operational problems for the technical support center and
shall assist the Federal Functional Lead in prioritizing tasks for
the Service Center Technicians that are working on task
resolution.
The Service Center Technician III shall provide reports for
technical support activity, property accountability, and event
schedules.
Education:
Associate's Degree or Certificate from technical training
institute
Does this opportunity sound like a fit for you? If so, join our
talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the
center of every federal IT solution. Our technologists have always
gone the extra mile to help our federal clients succeed. And over
the years, we saw a growing disconnect in how federal IT
initiatives were built and managed. Time after time, programs
failed because the focus was on the tools and products and not the
people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer,
including Vets and Disabled. Employment is contingent upon
successful completion of a background investigation. Learn More
about our Benefits and Culture!
#NAI #DICE
Keywords: NuAxis Innovations, Albuquerque , Service Center Technician III, Professions , Albuquerque, New Mexico
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here to apply!
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