Classified Linux Desktop Support Technician

Company: Encantado Technical Solutions
Location: Albuquerque
Posted on: January 27, 2023

Job Description:

Encantado Technical Solutions is seeking a Computer Systems Analyst 1 to perform task based and project based work. You will receive tasks from a variety of sources to include Email, IM, phone, ticketing systems and in person. You will self-identify projects and also receive them from the customers. You will perform software installs and configuration, hardware installs and configuration, software troubleshooting and problem resolution. -We use various methods to record work done (ticketing system, SharePoint, etc..) We regularly perform inventory management of spare IT equipment (Computers, monitors, IT peripherals). As a Computer Systems Analyst I, the candidate will be expected to support desktop systems as well as OT (Obsolete Technology) and IOT (Internet of Things) equipment in both networked and standalone environments, responding, documenting, and closing tickets as submitted. Candidate will need the ability to partner with other IT teams such as corporate cybersecurity, firewall and proxy teams. -

• Current DOE Q clearance or DOD Top Secret clearance
• Bachelor's degree in IT related field plus 2 years of Linux desktop support experience. Without a degree, this position requires 8 total years of IT experience (four years of this experience must be supporting Linux desktops).
• Knowledge and experience of Linux (Ubuntu, RHEL, Fedora etc.) desktop support, including build, install, configure, patch, remediate and troubleshoot Linux machines, peripherals and other computing devices connected.
• Knowledge and experience with both physical and virtual Linux desktops.
• Ability to provide customer support by phone, email and in-person.
• Ability to work with suppliers
• Application support
• Willingness to work on obsolete, non-standard, and standalone equipmentDesired Skills:
  • Self-motivated individual who can work independently on tasks and projects
  • Desire to expand and grow knowledge and skill sets.
  • Previous experience supporting Windows OS.About Us:Encantado Technical Solutions (ETS) is an unpopulated Small Business Administration-approved mentor-prot--g-- joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above. -It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

Keywords: Encantado Technical Solutions, Albuquerque , Classified Linux Desktop Support Technician, Professions , Albuquerque, New Mexico