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Classified Windows Desktop Support Technician

Company: ECS Federal, LLC
Location: Albuquerque
Posted on: January 27, 2023

Job Description:

ECS is seeking a Classified Windows Desktop Support Technician to work in our Albuquerque, NM office. Job Description:ECS is looking for a Classified Windows Desktop Support Technician, providing support for a major national laboratory in Albuquerque, NM! As a Classified Windows Desktop Support Technician, you will perform task-based and project-based work. You will receive tasks from a variety of sources to include Email, IM, phone, ticketing systems and in person. You will self-identify projects and also receive them from the customers. You will perform software installs and configuration, hardware installs and configuration, software troubleshooting and problem resolution. We use various methods to record work done (ticketing system, SharePoint, etc.) We regularly perform inventory management of spare IT equipment (Computers, monitors, IT peripherals). As a Classified Windows Desktop Support Technician, the candidate will be expected to support desktop systems as well as OT (Obsolete Technology) and IOT (Internet of Things) equipment in both networked and standalone environments, responding, documenting, and closing tickets as submitted. Candidate will need the ability to partner with other IT teams such as corporate cyber security, firewall and proxy teams. Required Skills: Current DOE Q clearance or DOD Top Secret clearance Bachelors degree in IT related field plus 2 years of Windows desktop support experience. Without a degree, this position requires 8 total years of IT experience (four years of this experience must be supporting Windows desktops).Knowledge and experience of Windows desktop support, including build, install, configure, patch, remediate and troubleshoot Windows machines, peripherals and other computing devices connected.Knowledge and experience with both physical and virtual Windows desktops.Ability to provide customer support by phone, email and in-person.Ability to work with suppliersApplication supportWillingness to work on obsolete, non-standard, and standalone equipment Desired Skills:Self-motivated individual who can work independently on tasks and projectsDesire to expand and grow knowledge and skillsets.Previous experience supporting Linux OS. ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans. ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.PDN-980fa4d5-2f1f-410c-ba14-38f52ad2b265

Keywords: ECS Federal, LLC, Albuquerque , Classified Windows Desktop Support Technician, Professions , Albuquerque, New Mexico

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