Desktop Technician III with Security Clearance
Company: Cayuse Technologies
Location: Albuquerque
Posted on: January 26, 2023
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Job Description:
* 07-Jun-2022 to Until Filled (HST) * Native Hawaiian Veterans *
Albuquerque, NM, USA * Full Time Native Hawaiian Veterans, LLC is a
Native Hawaiian Owned, Service Disabled Veterans Owned Small
Business (SDVOSB), SDB, SBA 8(a), MBE, UDBE, and
EEO/W/M/Vet/Disabled Company that provides services, solutions, and
products in the areas of Homeland Security, Emergency Management,
Information Technology, Communication Equipment, Professional Staff
Augmentation, Munitions and Explosives of Concern (MEC)
Remediation, and Strategic Communications/Creative Services. Our
mission is to be a trusted partner earning customer loyalty while
fostering growth and profitability for our Ohana and enriching our
community. SUMMARY: The Desktop Technician III will provide
management and support for a wide variety of hardware, including
laptops, desktops, network and server equipment, mobile devices,
printers, scanners, and associated peripherals. This equipment will
utilize a variety of operating systems (primarily Windows 10 and
iOS), and various software, to include specialized suites such as
GIS and AutoCAD, and software unique to Indian Affairs. Support of
these systems, and the end-users who use them, will be on a shift
work basis with occasional on-call support. RESPONSIBILITIES: *
Provide management and support for a wide variety of hardware,
including laptops, desktops, network and server equipment, tablets,
cell phones, and their peripherals. This equipment will utilize a
variety of operating systems and various software, to include
specialized suites such as GIS and AutoCAD, and software unique to
Indian Affairs. * Apply patches, upgrades and enhancements as they
are approved by the customer * Perform systems management and
systems monitoring * Responsible for security and administrative
control for services and systems * Monitor server applications for
availability, latency, and technical issues. Support customer
configuration management procedures * Perform monitoring of all
upgrades and enhancements * Provide support to end-users and ensure
all issues and requests are entered and completed within client''s
ticketing system * Monitor server applications, system logs, and
software logs for errors and alerts * Mentor and support junior
Desktop Technicians * Create documentation for various processes,
procedures, and systems * Non-Essential Duties * Other duties as
assigned MINIMUM QUALIFICATIONS: * Must be able to pass a
background check for a Public Trust. May require additional
background checks as required by projects and/or clients at any
time during employment. * Associates Degree or combination of
education and experience, or tradeoff between all of them. * A
minimum of 3 years of related technical experience in supporting
desktop computers, laptop computers, mobile devices, printers,
scanners, local area networks, servers and network switches. *
Support would include (but not limited to): installing and
troubleshooting both hardware and software. Ability to support
Microsoft operating systems. * Working knowledge of general office
software such Microsoft Office and Microsoft 365. * The ability to
support specialized software such as GIS and AutoCAD and software
unique to Indian Affairs (similar software or general business
application support is acceptable). * Ability to work with minimal
guidance. WORKING CONDITIONS: * Ability to lift up to 50lbs *
General office environment * Must be able to sit for long periods
of time looking at computer screen * May be asked to work a
flexible schedule which may include holidays * May be asked to
travel for business or professional development purposes * May be
asked to work hours outside of normal business hours In accordance
with President Biden''s Executive Order 14042, you must be able to
meet all health requirements, including but not limited to, current
and future vaccination requirements to infectious diseases such as
COVID-19. The Executive Order requires that all federal workers and
federal contractor employees be fully vaccinated by December 8,
2021. As an equal opportunity employer, Cayuse Native Hawaiian
Veterans is committed to a diverse workforce. In order to ensure
reasonable accommodation for individuals protected by Section 503
of the Rehabilitation Act of 1973, the Vietnam Veterans''
Readjustment Act of 1974, and Title I of the Americans with
Disabilities Act of 1990, applicants that require accommodation in
the job application process may contact our Operations Department
at (541) 278-8200 for assistance.
Keywords: Cayuse Technologies, Albuquerque , Desktop Technician III with Security Clearance, Professions , Albuquerque, New Mexico
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