Maintenance Coordinator
Company: Penske
Location: Albuquerque
Posted on: January 25, 2023
Job Description:
Maintenance Coordinator (Job Number: 2218137 )POSITION
SUMMARY:The Maintenance Coordinator will complete maintenance
customer service, inventory and administrative processes of the
branch (branches) that support maintenance operational efficiency,
effectiveness, customer satisfaction and profitability. The
Maintenance Coordinator will provide superior customer service and
communication to internal and external customers. Support the
branch financial manager by providing guidance and information that
contributes to branch performance and profitability.The Maintenance
Coordinator role has responsibilities in the two main areas of
Parts Administration and Service Counter Support. Each associate
will have a unique accountability list as outlined by their Branch
Financial Manager. The list of Key Responsibilities shown below
includes all areas.Salary: $19.50 hourClick below to see what makes
Penske
great!https://www.youtube.com/watch?v=yMO8FwiZSQg&feature=youtu.beKEY
RESPONSIBILITIESMaintenance Service Customer Support
- Maintain Service Net Planner with PMs campaigns, repairs from
drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start
R/Os, schedule pick-ups and vendor outside work.
- Partner with Centralized PM Scheduling Operations and Outside
RO Management teams to foster collaboration in support of the
customer.
- Greet customers at the location and provide quality phone
service. Respond to customer inquiries regarding billing and
scheduling.Inventory Productivity
- Full oversight of inventory productivity at the branch(es) for
timely service support while mitigating risk of inventory
loss.
- Maintain optimal inventory levels through ordering parts
according to sourcing procedure ensuring suppliers deliver
purchases defect-free and on-time through partnering with
Centralized Parts Ordering on a daily basis.
- Receive and store parts in an organized and easily accessible
manner. Ensure that updates to PartsNet occur timely, complete
frequent inventory cycle counts and ensure parts are available when
needed.
- Manage the new & used battery inventory and ensure that tires
are on hand in the right quantity and specifications in an
organized manner.
- Ensure warranty items are shipped and are received on time, as
well as follow-up on returns and warranty-grams in partnership with
the warranty department.Process Analytics
- Perform process analyses and reviews in areas such as
Inventory, maintenance profitability, warranty campaigns, cycle
counts, RO reviews and other areas. Investigate and recommend
solutions and/or guidance to issues posing a risk to the drivers of
profitability.
- Use systems such as ServiceNet or AS400 to understand the
operational dynamics for problem solving and process
improvement.Other Responsibilities
- Projects and tasks as assigned by Branch Financial Manager and
District Financial Manager.QUALIFICATIONS:
- High school diploma or equivalent required, degree
preferred
- Interpersonal and relationship building skills with an ability
to collaborate with branch team members.
- Competent written and verbal communication skills
- 2 years experience in customer service and operations
experience required
- 2 years working in service and parts department preferred
- Agile and quick learner, enjoys collaborative projects and
continuous education
- Advanced computer skills including Microsoft Word, Excel,
Outlook and PowerPoint required
- Regular, predictable, full attendance is an essential function
of the job
- Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
required.Physical Requirements:-The physical and mental demands
described here are representative of those that must be met by an
associate to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.-The associate
will be required to: read; communicate verbally and/or in written
form; remember and analyze certain information; and remember and
understand certain instructions or guidelines.-While performing the
duties of this job, the associate may be required to stand, walk,
and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg.-Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus.Penske is an Equal Opportunity
Employer.About Penske Truck LeasingPenske Truck Leasing Co., L.P.,
headquartered in Reading, Pennsylvania, is a partnership of Penske
Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A
leading global transportation services provider, Penske operates a
premier fleet of vehicles and serves its customers from locations
in North America, South America, Europe, Australia, and Asia.
Penskes product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions.Work Locations :1400 Candelaria Rd NE1400
Candelaria Rd NEAlbuquerque, NM 87107Primary Location : United
States-New Mexico-AlbuquerqueJob : AdministrativePenske Oracle Job
(US & CA only do not edit): : PTL.Coordinator-MaintenanceReq ID:
2218137
Keywords: Penske, Albuquerque , Maintenance Coordinator, Professions , Albuquerque, New Mexico
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