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Sutherland: Customer Service Consultant

Company: Sutherland
Location: Albuquerque
Posted on: January 16, 2022

Job Description:

Job Description:As a Customer Service Consultant, you'll bring your expertise to deliver exceptional technical service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.This is the job for you if:You excel at providing technical support and troubleshooting assistanceYou are an active listener and can leverage probing question skills to understand the customer's questions/concernsYou are comfortable upselling products and services, when appropriateWhat we offer:Competitive hourly rate of $16.00/hrMedical, dental and vision benefitsPaid training & PTOAdvancementopportunities 80% of our frontline leaders have been promoted from withinAdditional pay incentives as well as monthly rewards & recognition programsEmployee DiscountsEAP & Health and Wellness programs including a personal trainer dedicated to SutherlandQualifications:Excellent verbal and written communication skills and are a strong multitaskerDriven by solving problems and meeting goalsFamiliar with Microsoft Office toolsExperience in customer serviceExperience in technical supportHigh school diploma or equivalentRequirements to work from home:Excellent Internet connectivity:Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!Wireless and/or satellite Internet Service Providers are not compatible with our systems.In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.A quiet and distraction-free, secure place to work.A computer with:1.6 Ghz Dual Core processor (the faster the processing environment, the better)8 GB RAM10 GB available hard drive spaceOne or more available USB ports (2.0 or greater)Sound/audio supportWindows 102 20 inch monitorsWired KeyboardWired MouseA headset to use for training and meetings that is/has:USBDual earNoise-cancelling microphoneA Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.About us:As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.#SP

Keywords: Sutherland, Albuquerque , Sutherland: Customer Service Consultant, Professions , Albuquerque, New Mexico

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