Jr. Help Desk Technician

Company: Bestica
Location: Albuquerque
Posted on: January 15, 2022

Job Description:

Job Description Bestica is a trusted provider of solutions in Information Technology and Healthcare sectors to the DoD, Federal and Commercial markets. Our guiding principle and core values help us care for our people and the community; and build a culture of excellence which in turn helps us achieve our organizational objective of exceeding customer's expectations in each and every project. Headquartered in San Antonio, TX, we were founded in 2005. Jr. Help Desk Technician Location: Kirtland AFB, Albuquerque, NM, USA Bestica is seeking a Jr. Help Desk Specialist to rectifying trouble tickets, by opening ticket requests, resolving the user's issues, notifying the users of the repair, and closing the ticket, additionally, they also manage and install end user devices (desktop workstations, laptops, cell phones, and tablets) and assist in other IT related request. Junior Help Desk personnel must be able to communicate (electronically, telephonically, and in person) with customers in a manner in which both parties understand each other's needs and required actions to rectify each trouble ticket. Provide technical expertise and support for incoming queries and issues related to computer systems and hardware. Install, modify and repair computer hardware, mobile devices, and software. Install computer workstations, desktops, and peripherals for users. Respond and provide technical guidance to queries either in person, over the phone, or electronically (email, chat, etc.) Run diagnostic programs to resolve problems, and run reports to determine malfunctions that continue to occur. Facilitate and support other IT related requirements as needed. Qualifications: Minimum of a High school diploma CompTIA Security and Windows 10 MCSA or MS-900 certified. TS/SCI We at Bestica believe our success is a direct result of hard work and outstanding employee dedication. Our environment is dynamic, friendly, and collaborative. We foster a positive culture, where innovation and synergy are encouraged to build our workplace into a community of like-minded, passionate people. If this opportunity aligns with your capabilities and career desires, please take a moment to visit our website at www.bestica.com. Send us your resume, along with a cover letter indicating the contribution you will make at Bestica.

Keywords: Bestica, Albuquerque , Jr. Help Desk Technician, Professions , Albuquerque, New Mexico