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Operational Excellence Analyst

Company: InnovAge
Location: Albuquerque
Posted on: November 19, 2021

Job Description:

Job Title: Operational Excellence Analyst
Full-TimeIC- Mid LevelDenver, CO
FLSA Exemption Status: Exempt
State/Business Line Specific: Management Company
Reports to: Director, Operational Excellence
Supervises: n/a
Job SummaryThe Operations Analyst supports InnovAge's Operations teams by tracking, trending, and providing day to day monitoring of all key operational processes to ensure quality and compliance.
Reporting to the Director, Operational Excellence, and in collaboration with the Regional Chief Operating Officers, the Operations Analyst will interact with management, other key regional, local, and interdisciplinary team's clinicians, operations, and department staff including information technology.
The Operations Analyst identifies and supports areas of focus for the organization's process improvement efforts and evaluation of potential areas of opportunity and risk, incorporating best practices and interpreting data, producing both long-term and short-term activities, deliverables. In collaboration with the Operations teams helps identify innovative solutions that drive measurable benefits to the organization.
The Operations Analyst helps ensure that Operational & Compliance key performance indicators and quality benchmarks are met by partnering with Business, Clinical, Quality, and Compliance teams. Produces reports and presentations on performance trends to proactively identify specific variances and resolve issues and problems. Works collaboratively with report requestors, providing guidance to define report requirements and validate results.
Essential Functions and Work Responsibilities
Functional Category: Operations/Key Process MonitoringEstimated Percent of time Spent - 100%

  • Provides Day to Day tracking, trending, and monitoring to actively maintain the level of Compliance.
  • Analysts work with SME colleagues within and across InnovAge to define, design and develop analytic solutions to improve operations and reduce risks
  • Helps operations teams meet operating KPIs and drives performance by providing day to day monitoring of key processes and identifying deviation and trends. This includes regular tracking and trending and reporting on operating KPI's to support COO in the regions
  • Collaborates with Quality and Compliance to drive achievement of quality initiatives and reduce compliance risks
  • Enables cross-functional alignment, standardization, and execution supporting regional and corporate leadership.
  • Interacts with leadership, interdisciplinary teams, and frontline staff to identify and facilitate implementation of standardized practices and recommends enhancements to processes or stands to support mitigation of risk and correction plans.
  • Tracks progress and remediation of plan of correction and performance improvement activities related to internal audits, state audits and/or CMS audits
  • Participates in quality assurance related projects throughout the organization.
  • Performs root cause analysis and LEAN value stream analysis to develop improvement plans and actionable solutions related to operational processes as requested by leadership.
  • Actively resolves issues and problems facilitating ownership and solution workshops.
  • Tracks Key Performance Indicators and Service Level Agreement (SLA) and presents trends to proactively identify specific variance in practice patterns.
  • Works collaboratively with report requestors, providing guidance to define report requirements and validate results.
  • Identifies opportunities for operational inefficiencies and collaborates with Regional Triad leadership for implementation.
  • Works collaboratively across departments to understand and meet the organization's analytic needs.
  • Meets productivity and timeline targets and uses tools to track activities and timelines.
  • Operates as user administrator for EMR reports, data queries, and other operational requests.
  • Assists with mock surveys and proof of concepts
    Travel Requirements
    • Travel between InnovAge worksites
    • Overnight travel out of state
      • n/a
        QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
        REQUIREDEducationBachelor's degree in health-related field, information management or public/business administration.Licensure, Certification, Registration or Designation
        Work Experience and Qualifications
        • 2-5 years of work experience in a CMS, managed care, hospital, clinical provider practice or other comparable business experience, preferably in a quality/performance improvement setting.
        • Experience working with databases, large data sets, multiple data sources and interpreting complex data to create meaningful information.
        • Experience managing projects, tasks, dead-lines, and priorities in a fast-paced organization.
        • Exhibits critical thinking and problem-solving skills with demonstrated role model skill in software use, computer literacy and communication/customer service.
        • Demonstrated ability to work independently as well as facilitate team-based working sessions managing multiple priorities and deadlines.PREFERREDEducationSee above
          Licensure, Certification, Registration or Designation
          • LEAN Six Sigma, Root Cause Analysis, Value Stream Analysis, or other Problem-solving/Continuous Improvement Certifications preferred.Work Experience and Qualifications
            • Proficiency in understanding Healthcare-related data and Centers for Medicare and Medicaid Services (CMS) regulations preferredOther Knowledge Skills and Abilities Required
              Computer Skills
              • Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook.
              • Must be able to quickly learn specific software and new applications.
                Mathematical/Financial Skills
                • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
                • Able to analyze data and statistics and draw reasonable conclusions and compile accurate reports.
                • Experience with P/L and developing and managing budgets
                  Language Skills
                  • Ability to read, analyze and interpret regulations and other documents.
                  • Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
                  • Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
                  • Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
                    Reasoning Ability
                    • Ability to define problems, collects data, establish facts, and draw valid conclusions.
                      Other Skills and Abilities:
                      • Able to establish and maintain cooperative and positive working relationships.
                      • Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.
                      • Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
                      • Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
                        InnovAge Service Standards RequirementsSafety
                        • Safety- Maintains a safe workplace. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.Accountability
                          • Commitment - Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.
                          • Cooperativeness - Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a "can do" attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
                          • Attendance - Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences.Caring
                            • Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
                            • Confidentiality - Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.Integrity
                              • Adherence to Company Policy - Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.
                              • Reliability - Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
                              • Alignment with Company Goals & Objectives - Supports the organization's mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with co-workers, participants, clients, and all other business contacts.Quality
                                • Quantity of Work / Productivity - Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engages in a productive work effort whenever possible. Meets goals and objectives.
                                • Quality of Work - Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing down time. Results are consistently within acceptable quality standards.
                                • Job Knowledge - Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
                                • Communication - Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self informed of announcement made via established company venues
                                  Enter physical requirements/Work Environment based on location of position
                                  PHYSICAL DEMANDSMust possess mobility to work in a standard office setting, or clinical setting, and use standard office equipment, including a computer, and medical equipment; vision (close distance, long distance, depth and peripheral) to assess emergency situations, including medical incidents and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Depending on assignment, standing in work areas and walking between work areas may be required, and travel to visit various cultural, physical, behavioral and environmental settings may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and medical equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed. Reasonable accommodations will be made for individuals on a case-by-case basis.WORKING CONDITIONSEmployees primarily work in an office environment with moderate noise levels and fluctuating indoor temperatures. Employees may work outdoors and are occasionally exposed to loud noise levels and cold and/or hot temperatures. Incumbents may be exposed to blood and body fluids while working in a Center. Employees may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures.STRESS FACTORSMay require working under stressful conditions with pressure to meet scheduled deadlines. There may be distractions such as phone calls, work interruptions, and communication from co-workers and participants with the need to respond and intervene appropriately to multiple interruptions.

Keywords: InnovAge, Albuquerque , Operational Excellence Analyst, Professions , Albuquerque, New Mexico

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