SERVICE DESK ANALYST

Company: BEStstaff, Inc.
Location: Albuquerque
Posted on: May 4, 2021

Job Description:

POSITION SUMMARY
Service Desk Analysts are the first line of resolution for our clients. Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers.

Roles, Responsibilities and Expectations

• Assist multiple patients via inbound/outbound calls and text communication.
• Quickly and efficiently identify the customer's specific information.
• Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
• Effectively escalate issues to the appropriate team to ensure that the customer issue gets resolved.
• Provide End-User Electronic Health Record (EHR) usability assistance to patients
• Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
• Capacity to work independently and effectively while maintaining good team interactions.
• Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
• Flexibility in scheduling to meet the needs of the business DAYS & EVENING POSITIONS AVAILABLE (including Work at Home possibilities)
  
  Part Time Employees can work between 20-29 hours per week. It is possible the needs of the business may require certain days of the week, or specific time frames within each day. However, the hiring team will discuss the current hours of the applicants' availability during the interview process.
  
  Job Requirements: Requirements and Preferences
  
  • High School diploma or G.E.D. equivalent/and or experience.
  • Previous experience in a Customer Service Environment
  • Working knowledge of PC operations
  • Excellent verbal and written communication skills.
  • Able to multi-task using multiple systems simultaneously
  • Ability to excel at problem solving - if you like logic puzzles, this is the job for you!
  • Will need to receive feedback and apply it in real-time
  • Ability to adapt to an ever-changing environment Experience with the Following Strongly Desired
    
    • Knowledge of medical-based terms and phrases
    • Electronic Health Record - EHR experience - working within the EHR a plus It is the policy of BEStstaff, Inc. not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation, or national origin.
      
      "Positively changing lives through Trust, Care and Commitment based staffing"
      

Keywords: BEStstaff, Inc., Albuquerque , SERVICE DESK ANALYST, Professions , Albuquerque, New Mexico