DISPATCHER

Company: University of New Mexico Hospital
Location: Albuquerque
Posted on: September 15, 2020

Job Description:

Position Summary:Paramedic License is required for this position.Communicate information to appropriate individuals. Patient care protocols are delineated by the Albuquerque-Bernalillo County Emergency Medical Service Board. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups. Accountability: COMMUNICATION - Communicate accurate information in a timely manner to appropriate departments and personnelCOVERAGE - Perform Physician Access Line services acurately documenting all related information when assigned to provide coverageSERVICE - Ensure customer satisfaction by providing high quality service, meeting or exceeding department customer service goalsDATABASE - Update and maintain computer databaseDISASTER - Activate Hospitals disaster plan per policy in coordination with the Emergency Department, Hospitals management and the HSCDISPATCH - Dispatch and coordinate flight transport requestsDOCUMENTATION - Provide accurate documentation of flight-following and dispatch activitiesEQUIPMENT AND SUPPLIES - Monitor and stock supply areas; maintain equipment as appropriateMEETINGS - Attend education sessions, department and other meetings as appropriateMONITOR - Monitor Concern Network activities and provide flight follow-upMONITOR - Perform continuous monitoring of radio medical channels and dispatch request lineMONITOR - Provide ongoing monitoring of incoming transfers and bed statusORIENTATION - Assist in orienting new employees as requiredPATIENT CARE - Assist in patient care activities in the Emergency Department during disaster or MCI incidents or other situations as neededQUALITY - Participate in department quality programsQUOTE - Provide quote information for prescheduled flights in conjunction with clerical support to requesting persons or agenciesSTATUS - Monitor EMSystem internet site for hospital divert status changes and update as needed; activate MCI protocols as situations arise and coordiante MCI communicationsTRIAGE - Answer all incoming ambulance radio traffic; make preliminary determination of patient destination within the Hospital; activate specialty teams as neededPATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocolsPATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processesPATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue riskPATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely mannerPATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may 'not seem right'DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshopsEducation Requirements: High School Diploma or GED equivalentNat Assoc of Air Medical Communications Spec tng or w/i 1 yr Experience Requirements: 2 years directly related experienceLicensure/Certification Requirements: Licensure as an EMT-P by the New Mexico Emergency Medical Services BoardPhysical Demands Requirements: Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.Testing Requirements: Tuberculin Skin Test required annuallyWorking Conditions Requirements: Minor Hazard - physical risks, dirt, dust, fumes, noise

Keywords: University of New Mexico Hospital, Albuquerque , DISPATCHER, Professions , Albuquerque, New Mexico