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New Mexico Regional Feild Technician

Company: Larry H. Miller Automotive Division
Location: Albuquerque
Posted on: January 16, 2020

Job Description:

This position is for our New Mexico region. Primary Responsibilities: The New Mexico Regional Field Technician is expected to: Protect the legal, financial and moral well being of the Larry H. Miller Group of Companies; Support the IT infrastructure for an assigned region to ensure end-user productivity; Independently performs troubleshooting, maintenance, repair, and installation activities such as assembling and installing new computer equipment or units of local area networks requiring use of standard interface protocols; Assists in installation and cabling, user support, backups, and maintenance of documentation; Be a teacher to support the efforts of other employees to be successful; Seek ways to improve business operations efficiencies and customer service. Primary Duties: Ensure maximum productivity and end-user service. Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems. Assemble, install, configure and test computer equipment or units of local area networks requiring use of standard interface protocols. Complete work orders such as installing equipment, connecting and moving devices or creating components of autonomous networks, installing disk drives, correcting definitions on data switches, protocol converters, etc. Maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store electronic components. Ensure server backups and networked user backups are performed on a regular basis. Provide support to users relating to both hardware and software problems on their personal computers. Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards. Customer Service. Communicate with end-users to understand their needs and education/train on applicable hardware or systems to ensure satisfaction. Build rapport with end-users to establish trust and respect. Operate with integrity. Demand the highest ethical standards from self and others. Set an example of outstanding attendance, positive attitude, professionalism, including orderly and safe work environment. Portray an example of positive attitude and professionalism in work environment. Maintain regular and satisfactory attendance and punctuality. Resolve customer complaints to mutual resolution. Attend applicable training to maintain professional expertise on current on new technologies. Perform related duties as assigned. Communicate and help resolve client complaints and adjustments. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Job Qualifications: Minimum of 2 years extensive PC experience Extensive knowledge of Microsoft Office applications and products Extensive knowledge of general Windows systems/applications Basic Windows domain experience Experience or knowledge with installation of PC and network hardware and software Knowledge of network and impact printer systems Wireless network equipment Knowledge of CAT5 cabling Knowledge of audio and video equipment Professional communication skills Preferred Qualifications: A Certification Knowledge of Cisco phone systems or IPT experience ADP Dealer Services (network and/or hardware) experience LINUX/UNIX experience Physical Requirements: This individual will be responsible for the dealerships in [City/State]. The applicant must have reliable transportation, a clean driving record, a valid driver license, and be willing to work on-call nights and weekends. The applicant will also need to have the physical ability to lift at least 50 lbs. and work in tight spaces (underneath desks, on roofs, etc.). Work performed in an Information Technology office and dealership settings Regularly required to sit, stand, bend, reach and move about facilities including under desks, on roofs, etc. as needed. Must be able to lift up to 50 lbs. Perform other duties as required. To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position: Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team. Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners. Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness. Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest. Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations. Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently. Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly. Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.

Keywords: Larry H. Miller Automotive Division, Albuquerque , New Mexico Regional Feild Technician, Professions , Albuquerque, New Mexico

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