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Teller Part-Time 30 Hours

Company: Sandia Laboratory Federal Credit Union
Location: Albuquerque
Posted on: January 15, 2019

Job Description:

Job Scope: Develops positive relationships with internal and external members, exhibiting the Credit Union's core values to enhance membership growth and loyalty while meeting the member's financial needs. Handles a high volume of transactions with courtesy, professionalism and accuracy in order to ensure superior member service. Accountability/Job Duties * Receive and process various member financial transactions and answer member account inquiries. * Cross-sell SLFCU products and services when appropriate. * Post transactions to member accounts and maintain member records. * Balance cash drawer and daily transactions according to balancing standards. * Welcome members and answer general questions regarding services offered by SLFCU. * Direct members to appropriate department for specific information and service. * Ensure member and Credit Union information is treated with utmost confidence and security, including adherence to member identification and shred procedures, to support the Credit Union's core purpose of being the members trusted partner. * Contribute to a productive, team-oriented work environment while meeting all established goals and metrics, and operating within the Credit Union's core values. * Ensure the security of keys, cash, negotiable items, and adherence to drawer limits. * Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department. * Uphold the Credit Union's compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures. * Report unusual or suspicious activity in writing to the Legal and Compliance Department. * Complete Currency Transaction Reports (CTRs) and submit to the designated internal department for quality control in a proper and timely manner. * Develop and maintain up to date and thorough knowledge of branch policies, procedures, systems and processes. * Observe and communicate in a timely manner all potential risks to ensure the safety and security of the members, employees and branch. * Complete annual BSA and OFAC training. * Perform other related duties as assigned. Experience and Knowledge: * Six months' customer service experience. * Prior experience as a teller in a financial institution preferred. * Thorough knowledge of Credit Union products and services, features, and benefits. * Proficient with the use of personal computers. * Demonstrates ability to learn and effectively utilize in-house and third party software. Education: * High school diploma or GED equivalent. * Prior sales training preferred. Good CreditSDL2017

Keywords: Sandia Laboratory Federal Credit Union, Albuquerque , Teller Part-Time 30 Hours, Other , Albuquerque, New Mexico

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