Member Experience Specialist II
Company: Kirtland Federal Credit Union
Location: Albuquerque
Posted on: April 18, 2024
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Job Description:
Working at Kirtland CU is more than a job-it's a career, and one
in the financial world! We pride ourselves on helping our employees
learn, grow, and advance in any direction they choose. We offer a
highly competitive salary, great benefits package and an energetic,
vibrant work environment. Visit our careers page on our website to
view our exciting opportunities and our fantastic benefits.We are
currently seeking a Part-Time Member Experience Specialist, which
is a dual role as a teller/banker, to join Kirtland Credit
Union.Join the rest of our teammates and become eligible for the
part-time benefits package that we offer:401(k) Retirement savings
program that includes employer match.Generous Paid Time Off (PTO)
ProgramTuition Reimbursement for College DegreesEmployee Clothing
AdvanceFitness Reimbursement ProgramEmployee Assistance
ProgramShort- and Long-Term DisabilityTravel AssistanceThis is what
we'd like you to do: Be responsible for creating an exceptional
member experience. What does that mean? You will perform a broad
variety of member service functions, including teller transactions,
cash handling, account maintenance and opening new accounts. You
will identify needs, develop financial relationships, and
consistently provide members with opportunities for appropriate
loan and deposit products and services. These are what your duties
and responsibilities will be: Assumes responsibility for the
effective and professional performance of member service
functions.Assists member through the remote delivery channels. Meet
with members to determine financial needs create positive member
experience, and enhance member relationships Proactively analyze
member financial needs and present product or service options to
fit member needsIn depth knowledge of all deposit and consumer loan
products and servicesComplete account maintenance tasks such as:
Open sub-shares submitted through all channels, adding/removing
signer on account, name changes, check orders, debit cards and
other related duties.Answers questions and solves problems for
members by listening, collecting data, and educating member of
their options. Process teller transactions, places appropriate
holds in accordance to regulations and internal compliance
expectationsOpen and service all IRA accounts and products. Consult
with members regarding money management and financial matters, as
appropriate.Assumes responsibility for effectively receiving,
reviewing, and processing all consumer loan applications.Assess and
interview to determine member needs, takes loan applications,
gathers information, and processes all documentation on loan
requests.Prepare and evaluate information which reflects the
current credit worthiness of members, and prepare consumer loans
for underwriting approval based on KCU lending policies and
proceduresComputes debt ratios. Verifies employment and income.
Calculate terms, finance charges and insurance on loans. Determines
value of collateral. Notifies applicants of loan decisions.
Requests additional information if required.Assists in servicing
loans by processing such items as payoff, refinances, payment
extensions, and payment due date changes.Ensures that lending
operations are conducted in accordance with established Credit
Union policies and are legally compliant. Ensures that loan
requests are properly documented.MortgageBasic mortgage product/
program knowledge.Facilitate discussion for member to meet with
mortgage consultant and provide mortgage packetAssumes
responsibility for establishing and maintaining effective and
professional business relationships with members and
co-workers.Resolve member's request and questions promptly and
adhereing to KCU core values.Utilize and adhere to lobby queuing
system.Ensure Credit Union's quality and professional reputation is
projected and maintained.Assumes responsibility for establishing
and maintaining effective coordination and communication with all
departments and with management.Assists other branches or
departments as needed. Assists all co-workers.Attends meetings as
requiredKeeps Management informed of area activities and of any
significant problems.Assumes responsibility for related duties as
required or assigned.Actively and professionally identifies Credit
Union services and products, meeting required goals.Stays informed
regarding local and national economic conditions and legal and
regulatory changes.Ensures proper maintenance, cleanliness, and
security of work area, desks, equipment, etc.Other duties as
assignedCan you bring to the table: High School Diploma or GED
required. Loan services, policies, and proceduresRelated legal and
regulatory standards, and required loandocumentation Basic consumer
lending practicesIn-depth credit analysis Basic knowledge of Equal
Credit Opportunity Act (ECOA); Fair Credit Reporting Act (FRCA);
Fair and Accurate Transaction Minimum one year experience working
in a financial institution preferredPrevious lending or sales
experience preferredExperience with IRA and other consumer deposit
products preferredPrior sales experience with individual
performance and/or sales goals where goals were met or exceeded
routinely preferredProven member service skills and the ability to
resolve problems independently or to escalate as needed to promote
member satisfactionExperience with customer service, identifying
needs and providing solutions in a professional mannerFamiliar with
basics of credit report review ACT (FACTA); Gramm-Leach-Bliley
Financial Modernization To apply for this position, visit our
careers page at www.kirtlandcu.org/careersKirtland Credit Union is
an equal opportunity employer. All aspects of employment including
the decision to hire, promote, discipline, or discharge, will be
based on merit, competence, performance, and business needs. We do
not discriminate on the basis of race, color, religion, marital
status, age, national origin, ancestry, physical or mental
disability, medical condition, pregnancy, genetic information,
gender, sexual orientation, gender identity or expression, veteran
status, or any other status protected under federal, state, or
local law PI6763dff7f033-25660-34234878
Keywords: Kirtland Federal Credit Union, Albuquerque , Member Experience Specialist II, Other , Albuquerque, New Mexico
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