CWA - CLERK OUTPT
Company: University of New Mexico - Hospitals
Location: Albuquerque
Posted on: September 17, 2023
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Job Description:
Department: BHO - Admitting/RegistrationFTE: 0.05Casual Pool (as
needed)Shift: RotatingPosition Summary:Perform a variety of
customer service duties; provide information and assistance to
internal and external customers; schedule appointments, verify
medical coverage; perform basic cashier duties; serve as first
contact for incoming customers within assigned ambulatory setting;
ascertain customer's needs and direct appropriately. Ensure
adherence to Hospitals and departmental policies and procedures. No
patient care assignment.Detailed responsibilities:*
ADMISSION/DISCHARGE - Assist patients and families with all aspects
of the admission and discharge process; communicate and assist in
resolving problems* CASHIER - Perform basic cashiering duties;
collect monies for various activities; close and balance cash
register* CUSTOMER SERVICE - Provide information and assistance to
internal and external customers; provide and ensure quality service
and customer satisfaction* DATA ENTRY - Enter various data into
computer; verify data, make corrections and ensure accuracy*
REGISTRATION - Interview patients and/or families to obtain
demographic, financial information and signatures as required;
schedule new and follow-up appointments* REGISTRAT/DISCHARGE -
Verify insurance eligibility and restrictions to include referrals,
prior authorization and financial assessment as required; may
process patient discharge to include obtaining referrals,
scheduling tests and other related activities* TELEPHONE - Answer
and direct phone calls as requested; take and relay messages*
ASSISTANCE - May assist other departments/clinics as
requestedQualificationsEducation:Essential:* High School or GED
EquivalentExperience:Essential:1 year directly related
experienceNonessential:Bilingual English, Spanish, Keres, Tewa,
Tiwa, Towa, Zuni, or NavajoMedical office and/or clerical
experienceCredentials:Physical Conditions:Sedentary Work: Exerting
up to 10 pounds of force occasionally (Occasionally: activity or
condition exists up to 1/3 of the time) and/or a negligible amount
of force frequently (Frequently: activity or condition exists from
1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise
move objects, including the human body. Sedentary work involves
sitting most of the time, but may involve walking or standing for
brief periods of time. Jobs are sedentary if walking and standing
are required only occasionally and all other sedentary criteria are
met.Working conditions:Essential:* Minor Hazard - physical risks,
dirt, dust, fumes, noiseDepartment: Patient Registration
Keywords: University of New Mexico - Hospitals, Albuquerque , CWA - CLERK OUTPT, Other , Albuquerque, New Mexico
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