Quality Program Lead

Company: ECS Federal, LLC
Location: Albuquerque
Posted on: May 28, 2023

Job Description:

ECS is seeking a Quality Program Lead to work in our Albuquerque, NM office. Job Description:ECS is looking for a Quality Program Lead, providing support for a national laboratory in Albuquerque, NM! DAY-TO-DAY ACTIVITES/TASKS INCLUDE:Assist in applying common best practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages. Assess the operational and functional baseline of an organization and its organizational components and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed. Typical areas addressed include Human Resources, Finance, Supply, and operations. Identify information technology inadequacies and/or deficiencies that affect the functional area's ability to support/meet organizational goals. Support the development of functional area strategies for enhanced IT.Lead quality program, to include training, knowledge management, and OLA.Lead projects related to quality program to improve overall service delivery.Identify trends through regular audits and develop improvement plan initiatives.Oversee and approve training curriculum for Enterprise IT and Password Administration staff.Ensure IT staff is prepared for production following training program and continual training is available to adopt new technologies, service offerings, and processes.Identify and deploy industry best practices to enhance training footprint.Work with internal and client leadership to enhance processes and workflows, with an emphasis on production improvements.Identify volume trends through ticket audits to ensure knowledge is authored and published.Act as escalation point for quality staff and swarm to team needs.Work with management to ensure resources are adequately assigned to tasks and utilize resources cross-functionally to drive efficiencies Required Skills:Intermediate to advanced skills working with Excel, Word, SharePoint, Visio, & PowerPoint4+ years' experience of related work with demonstrated leadership skills and ability to drive innovation and service improvementsExcellent communication & writing skills are essentialStrong organization skills and demonstrated ability to adhere to project scheduleIn-depth understanding of reporting and data visualization tools such as Microsoft BI, Tableau, etc. BS/BA degree. ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans. ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.PDN-990b15bb-354a-43ff-8825-a3ff80072132

Keywords: ECS Federal, LLC, Albuquerque , Quality Program Lead, Other , Albuquerque, New Mexico