Service Center Tech Lead
Company: ECS Federal, LLC
Location: Albuquerque
Posted on: May 28, 2023
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Job Description:
ECS is seeking a Service Center Tech Lead to work in our
Albuquerque, NM office. Job Description:ECS is looking for a
Service Center Tech Lead, providing support for a National
Laboratory in Albuquerque, NM! The Tech Lead will apply technical
and operational knowledge under minimal direction, to configure,
operate, and maintain information processing and telecommunications
systems; analyzes performance statistics to support tuning,
automation, and optimization activities; establishes, composes, and
maintains security, capacity, and business continuity controls and
documentation; interacts with an operating company or business
segment to gain an understanding of the business environment,
technical requirements, and organizational direction; collects,
defines, and organizes detailed user requirements; defines, plans
and deliverables for assigned projects; understands and complies
with project budgets; conceptualizes, constructs, tests,
implements, and/or operates integrated infrastructure solutions;
recommends training plans; and leads continuous improvement
activities.Respond to service requests & incident management
services, generated by the Service Desk & by customers. Serve as
the point of escalation for technical issues
encountered-but-unresolved by the Tier I & Tier II Technicians.
Resolve more complex issues escalated from the Service Desk &
reported by the computing customer.Provide set up &
medium-to-advanced troubleshooting of video conference
equipment.Provide basic to advanced desk side support &
troubleshooting skills for Windows, Macintosh, iOS & software
applications. System administration for Windows
desktop.Troubleshoot virtual desktops as required.Test application
compatibility & support cyber initiatives.Appropriately document
all required information including ticket resolutions into the call
tracking system and contribute information to knowledgebase
articles while keeping knowledgebase articles current. Resolve the
service request or issue as appropriate on the first point of
contact or within the specified timeline.Ensure the proper
configuration, management, operation, monitoring, and security of
assigned system(s).Test, verify, and document changes to computer
equipment.Assist with technology development initiatives.Coordinate
efforts with Third Party service and maintenance providers to keep
equipment, software, and related services in good working
orderProvide adequate notice for planned absences.Backup and
support IT Walk Up services in your geographical location.Other
duties as assigned. Required Skills: Associates degree + 2 years of
experience in related field, OR 5 total years of equivalent
experience. Obtain & maintain a U.S. Dept. of Energy Clearance;
U.S. Citizenship is required.Two years of PC support,
diagnostic/troubleshooting, & repair experience is required.Must
have a working knowledge of PC operations which include Hardware,
network settings, operating system, & MS Office
applications.Intermediate to expert virtual desk expertise (related
to equipment connectivity for computing customer).Ability to type
50 WPM Desired Skills:1 year of experience in the current customer
environment. Bachelor's degree in information technology or related
discipline.Technical Certifications such as: A+, NET+, ACMT,
Microsoft Fundamentals, etc.ITIL v4 Foundations
Certification.Experience working with Mac OS and
hardware.ServiceNow ExperienceExperience with KCS methodology ECS
is an equal opportunity employer and does not discriminate or allow
discrimination on the basis of race, color, religion, gender, age,
national origin, citizenship, disability, veteran status or any
other classification protected by federal, state, or local law. ECS
promotes affirmative action for minorities, women, disabled
persons, and veterans. ECS is a leading mid-sized provider of
technology services to the United States Federal Government. We are
focused on people, values and purpose. Every day, our 3000+
employees focus on providing their technical talent to support the
Federal Agencies and Departments of the US Government to serve,
protect and defend the American
People.PDN-9929430a-9217-4084-901a-181640287734
Keywords: ECS Federal, LLC, Albuquerque , Service Center Tech Lead, Other , Albuquerque, New Mexico
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here to apply!
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