Client Relations Associate
Company: Iris Innovations, Inc.
Location: Albuquerque
Posted on: March 18, 2023
Job Description:
At Iris Innovations, we value our partnered clients and share
their vision of growth. Our success in creating these long-lasting
promising business relationships is due to our dedicated Client
Relations and Customer Service Team. Their determined efforts in
providing our clients with excellent customer service has overall
improved the quality of our client relations. With our client's
upcoming expansion, we are looking to extend our Client Relations
and Customer Service Team. If you are team-spirited, share a
passion in cultivating relationships, and have a desire to assist
others, then the Client Relations Associate role was made for you!
- - -Responsibilities of a Client Relations Associate: -
Establish and maintain long-lasting
business and client relationships -Identify, troubleshoot, and
provide clients with resolutions to their issues and concerns
-Maintain open communication between our clients, their consumers,
and our Client Relations Associate Team -Utilize product knowledge
to upsell products and services as needed and assist our sales team
in new client acquisitions -Provide clients with an individualized
purchasing experience and the utmost customer service -Coordinate
with the sales team to ensure process orders are completed and
installation dates are set -Document client's contact information,
ensure their purchase order is correct, and submit all information
accordingly to our Senior Client Relations Associates -Collaborate
with fellow Client Relations Associates, and other Customer Service
and Sales team members so that all sales targets are met - -The
Ideal Candidate as a Client Relations Associate: -
High School Diploma or equivalent
certification required -Bachelor's Degree in Business
Administration, Communications, Marketing, or other related fields
preferred -1-3 years of experience working in Client Relations,
Customer Service, Hospitality, Sales, or other related fields
preferred -People-oriented and passionate about building
relationships -Charismatic and personable demeanor that transpires
to fellow Client Relations Associates and other Customer Service
team members -Results-driven and self-motivated to improve
interpersonal skills -Practices active listening and is empathetic
to client's concernsSolution-oriented and takes initiative in
resolving unexpected challengesPowered by JazzHR
Keywords: Iris Innovations, Inc., Albuquerque , Client Relations Associate, Other , Albuquerque, New Mexico
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