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desktop support

Company: Randstad US
Location: Albuquerque
Posted on: January 27, 2023

Job Description:

desktop support.+ albuquerque , new mexico+ posted 4 days ago**job details**summary+ $27 - $33.75 per hour+ contract+ no requirements+ category computer and mathematical occupations+ reference990348job detailsjob summary:Top Requirements: Customer Service, Desktop & Field Support skills & experience, technical troubleshootingSoftware tools/skills are needed:+ Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN+ Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements+ Interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolutionSkills/attributes are a must have:+ End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments+ 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.+ Experience with Android and Apple IOS support+ Must be able to lift up to 70 pounds+ You will be asked to perform this role in an office setting or other company locationSkills/attributes are nice to have:+ 2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment+ 2 years' experience Microsoft Software Office Suite+ Knowledge of Active Directory, Citrix, Microsoft SCCMExperience that will set candidates apart: Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. ***location: Albuquerque, New Mexicojob type: Contractsalary: $27.00 - 33.75 per hourwork hours: 8am to 5pmeducation: No Degree Requiredresponsibilities:+ Must have a valid driver's license, car insurance and dependable vehicle+ Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services+ Provide laptop and desktop support for Windows devices to include software installations and end user data migrations+ Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer+ Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations+ Ensures proper ticket communication protocol including announcing arrival, work performed, status and departurequalifications:+ Experience level: Experienced+ Minimum 5 years of experience+ Education: No Degree Requiredskills:+ LAN+ WAN+ VPN+ Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Keywords: Randstad US, Albuquerque , desktop support, Other , Albuquerque, New Mexico

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