Bartender
Company: Isleta Resort & Casino
Location: Albuquerque
Posted on: January 27, 2023
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Job Description:
*MINIMUM AGE REQUIREMENT: 21 years or older* *Position Summary*
Responsible for mixing and serving alcoholic and non-alcoholic
beverages to guests 21 years of age or older. Responsible for
maintaining a clean and attractive beverage service area. Must be
able to handle all guest requests. All while promoting and
exhibiting World Class Guest Service to all the Isleta Resort and
Casino employees and guests. *Isleta Resort and Casino Guest
Service Agreement* All Team Members will display 100% commitment to
World Class Guest Service through the delivery and maintenance of
Guest Service Standards established by the Isleta Resort and
Casino. *Essential Functions and Responsibilities: *This list of
tasks is illustrative ONLY and is not a comprehensive listing of
all functions and tasks performed by positions in this class. It
does not imply that all positions within the class perform all of
the duties listed, nor does it necessarily list all possible duties
that may be assigned. Takes beverage orders from guests and
servers, prepares and serves alcoholic and non-alcoholic drinks.
Must have experience operating POS (Point of Sale) systems. Records
drink orders accurately and immediately into the Point of Sale
(POS) register system. Cash handling experience is required;
accepts guest payment, process credit card charges and make change
(if applicable). Prepares garnishes for drinks and replenishes
snacks for bar patrons. Maintains bottles and glasses in an
attractive and functional manner to support efficient drink
preparation and promotion of beverages. Clears and resets the bar
surface and tables. Presents drink menus to guests, makes
recommendations; and answers questions regarding beverages.
Maintains the cleanliness in all areas of the bar including
counters, sinks, utensils, shelves and storage areas. Reports all
equipment problems and bar maintenance issues to supervisor.
Assists the restocking and replenishment of bar inventory and
supplies. Notifies Supervisor or Manager on duty any time a guest
has an unsatisfactory experience. Promotes and ensures an open and
welcoming atmosphere that promotes skill enhancement. Greets
internal and external guests, maintains a friendly and inviting
atmosphere, and promotes positive guest relations through prompt,
courteous, and efficient service. Gives basic instruction and
information on all promotions and special events, as requested.
Abides by all State, Federal and Regulatory liquor laws and
regulations pertaining to serving alcoholic beverages; minors
intoxicated guests, etc. Monitors, Observes, and interacts with
guest to assure no guest is over served alcoholic beverages. May be
required to set up remote bars as needed and service Banquets as
assigned. Occasionally performs other duties as assigned. Trains
other employees in all aspects of beverage service Follows the
Sanitation and Safety rules and regulations for food safety and
service. *Accountability and Supervision* None *Education and
Experience* High School Diploma and/or General Educational Degree
(GED) equivalent, Preferred. One (1) year bartending experience,
required. Working knowledge of OSHA; Alcohol awareness programs;
New Mexico Beverage *Special Requirements, Licenses, and
Certification* * Must be able to acquire and maintain Gaming
License issued through POIGRA. * Must be able to successfully pass
a pre-employment drug test and background investigation. * Must be
flexible with work schedule. Must be willing to work any days/hours
as needed or required to meet business needs. Must maintain all
Isleta Resort and Casino-wide educational and certification
requirements. New Mexico State Alcoholic Beverage Service
Certification, required. Must acquire POIGRA Alcohol Server
License, required. *Knowledge, Skills, and Abilities* * Must be
able to take direction and feedback well. * Must possess moderate
computer skills and be able to operate Microsoft applications and
software. * Must be able to accurately and successfully perform
several tasks and meet deadlines under high levels of stress and
with minimal supervision. * Must possess strong organizational and
time management skills while paying close attention to details such
as number and measurements. * Must be able to communicate, in
writing and verbally, in English and in an effective, informative,
and professional manner and be able to convey denials and/or defuse
hostile guest situations with ease and tact. * Must be able to
perform basic mathematics to include, but is not limited to,
adding, subtracting, multiplying, and dividing in all units of
measure, using whole numbers, common fractions, and decimals. *
Must possess a highly developed sense of customer service and
interpersonal skills including high integrity and respect for
individuals. * Must possess and exhibit a positive attitude towards
internal and external guests at all times. * Must possess a strong
commitment to the organizational goals and objectives while showing
the utmost discretion and loyalty to the organization when dealing
with confidential information and data. * Must be able to work a
flexible and varying schedule to include evenings, weekends, and
holidays. * Must possess working knowledge of and be able to adhere
to all OSHA and HACCP standards and regulations. Must be able to
read, follow, and initiate all drink recipes. Must have essential
experience operating POS (Point of Sale) systems and Cash Handling.
*Physical Demands and Work Environment*. Work varied shifts and/or
irregular hours (i.e. weekends, holidays, nights); stand for
prolongs periods of time. Smoke filled environment Must be able to
bend, stoop, reach, crouch, kneel, push, pool, and maneuver in
small confided areas. Must be able to lift, move, and place 50
pounds with assistance. Must be able to push 150 pounds. Must be
able to stand and walk for extended periods of time. Working
Conditions: Smoke filled environment, exposure to various lights
and sounds. Occasionally may deal with angry or hostile
individuals. Must be on call at all times. May work holidays,
weekends, and different shifts. *Disclaimer* This job description
is intended to provide an overview of the requirements of the
position. It is not necessarily all-inclusive and the job may
require other essential and/or non-essential functions, tasks,
duties, or responsibilities not listed herein. Management reserves
the right to add, modify, or exclude any essential or non-essential
requirement at any time with or without notice. Nothing in this job
description, or by the completion of any requirement of the job by
the employee, is intended to create a contract of employment of any
type. Isleta Resort and Casino is in compliance with the Americans
with Disabilities Act (ADA). Reasonable accommodations will be made
to enable individuals with disabilities to perform essential job
junctions. *Native American Preference Policy* Isleta Resort and
Casino will at all times and for the positions give hiring,
transfers, and promotional preferences to qualified Native American
applicants in the following order: 1. Enrolled Pueblo of Isleta
Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3.
Registered Native American from a federally recognized tribe. Job
Types: Full-time, Part-time Pay: From $10.50 per hour Benefits: *
401(k) * 401(k) matching * Dental insurance * Employee discount *
Health insurance * Paid time off * Vision insurance Restaurant
type: * Bar * Casual dining restaurant * Fine dining restaurant
Shift: * Day shift * Night shift Weekly day range: * Weekend
availability Work Location: One location
Keywords: Isleta Resort & Casino, Albuquerque , Bartender, Other , Albuquerque, New Mexico
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