Customer Support Rep
Company: Careerbuilder-US
Location: Edgewood
Posted on: January 27, 2023
Job Description:
Job Description:Are you ready to Launch into a career at Fidelity?
-
If so, please consider joining our customer service team in
Albuquerque, NM. - This role requires a consistent balance of
remote and on-site participation in our Albuquerque office. -
Please be mindful of commute distance when considering applying.
-Our Career Development experience is a springboard to an amazing
career in which you change the lives of customers! Along with the
Fidelity benefits and support we provide; it could change yours as
well. - Here are a few featured benefits (not all benefits are
listed) -Maternal and Parental Leave, Tuition Reimbursement,
Student Loan Assistance, 401(K), Health Insurance, Dental
Insurance, Vision Insurance, Disability Insurance, Paid Time off,
Commuter Benefit Program, Backup Dependent Care, Charitable match,
Concierge Services, Wellness Program, and Fitness Reimbursement.In
this Customer Service role, you willhelp customers feel more
confident, make clearer decisions, and achieve their own financial
dreamsThe Customer Service role is similar to Entry Level Customer
Service, Call Center Representative, Customer Service
Representative and Customer Support Representative roles.How it
works ---
- Join a cohort of associates in a Customer Service role and
during the first six months
- In the subsequent monthsAdvantages of the program ---
- Onboarding & Experiential Learning:
- Rewards & Recognition:
- Career Coaching:
- This is a full-time hourly phone positionSkills You Bring
- Ability to establish rapport and relationships through
effective communication
- Listening and compassion skills to support the challenges of
our diverse customers
- Adaptability and flexibility to succeed in various work
environments (i.e., balancing working from office and home,
overtime, etc.)
- Handle a variety of situations and conversations driving
towards a resolution suitable for all
- Self-motivated teammate with strong social skills who bring
energy and passion to the teamThe Value You Deliver
- A passion for helping people
- Desire for continual learning and dedication to study and apply
new concepts, learning quickly and retaining information to assist
with decision-making
- Provide outstanding customer service and communication via
phone, email, or chatShifts and Hours:Click to learn more about and
how we support our associatesCertifications:Company
OverviewFidelity Investments is a privately held company with a
mission -to strengthen the financial well-being of our clients. -We
help people invest and plan for their future. We assist companies
and non-profit organizations in delivering benefits to their
employees. And we provide institutions and independent advisors
with investment and technology solutions to help invest their own
clients' money.Join UsAt Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a -, we
have been recognized by our employees as a Best Place to Work in
2022. And you don't need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you've always imagined.Many of our associates are
continuing to work remotely temporarily due to COVID-19. When
Fidelity employees eventually return to the office, our goal is for
most people to work flexibly in a way that balances both personal
and business needs with time onsite and offsite through what we're
calling "."We invite you to -Find Your Fidelity -at -.Fidelity
Investments is an equal opportunity employer. We believe that the
most effective way to attract, develop and retain a diverse
workforce is to build an enduring culture of inclusion and
belonging.Fidelity will reasonably accommodate applicants with
disabilities who need adjustments to participate in the application
or interview process. To initiate a request for an accommodation,
contact the HR Leave of Absence/Accommodation Team by sending an
email to -, or by calling 800-835-5099, prompt 2, option 3. We
welcome those with experience in jobs such as Billing and Posting
Clerk, Senior Accountant, and Field Client Relationship Manager and
others in the Accounting and Finance to apply.
Keywords: Careerbuilder-US, Albuquerque , Customer Support Rep, Other , Edgewood, New Mexico
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