Part-Time Member Experience Specialist I
Company: Kirtland Federal Credit Union
Location: Albuquerque
Posted on: January 25, 2023
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Job Description:
Working at Kirtland Credit Union is more than a job-it's a
career, and one in the financial world! We pride ourselves on
helping our employees learn, grow, and advance in any direction
they choose. We offer a highly competitive salary, great benefits
package and an energetic, vibrant work environment. Visit our
careers page on our website to view our exciting opportunities and
our fantastic benefits.
We are currently seeking Part-time Member Experience Specialists to
join Kirtland FCU.
Highly competitive starting wages, with additional 10% pay
incentive on top of base pay for working 30 hours per week with
Saturdays required.
Join the rest of our teammates and become eligible for a generous
benefits package that we offer:
Medical, Dental and Vision Insurance
401(k) Retirement savings program that includes employer match
Paid time off with accrual starting from day one
Tuition Reimbursement for College Degrees
Employee Clothing Advance
Paid holidays: In addition to New Year's Day, Independence Day,
Veterans' Day, Thanksgiving Day, Christmas Day, Memorial Day, and
Labor Day, we also observe Martin Luther King Day and President's
Day.
Fitness Reimbursement Program
Employee Assistance Program
Short and Long Term Disability
Travel Assistance
This is what we'd like you to do:
Be responsible for creating an exceptional member experience. What
does that mean? You will perform a broad variety of member service
functions, including teller transactions, cash handling, account
maintenance and opening new accounts. You will identify needs,
develop financial relationships, and consistently provide members
with opportunities for appropriate loan and deposit products and
services.
These are what your duties and responsibilities will be:
Create, maintain and enhance member relationships, ensuring an
exceptional member experience.
Perform a broad variety of member service functions with accuracy
and in a timely manner, to include teller transactions, cash
handling, account maintenance and opening new accounts.
Generate and process loan applications for all consumer lending
products, vehicle loans, credit cards, signature loans, and share
secured loans.
Identify needs, develop financial relationships, and consistently
provide members with opportunities for appropriate loan and deposit
products and services.
Maintain and balance a cash drawer, adhering to Credit Union
policies and procedures.
Prepare and evaluate information which reflects the current credit
worthiness of members and prepare consumer loans for underwriting
approval based on KCU lending policies and procedures. Notifies
applicants of loan decisions.
Assists members with servicing loans by processing such items as
payoffs, refinances, payment extensions and payment due date
changes.
Ensures that lending operations are conducted in accordance with
established Credit Union policies and are legally compliant.
Ensures that loan requests are properly documented.
Maintain in-depth knowledge of Credit Union products, services,
policies and applicable regulations.
Support the credit union's mission, vision, strategic goals,
quality initiatives and service standards.
Provide exceptional internal and external member service.
Can you to bring to the table:
High School Diploma or GED required
Minimum two years' experience working in a financial institution -
preferred but not required
Previous sales experience preferred
Proven member service skills and the ability to resolve problems
independently or to escalate as needed to promote member
satisfaction.
Skilled with identifying and assessing member needs; creating,
building and maintaining strong relationships gaining the members
trust.
Multi-task oriented with excellent time management skills
Strong analytical and financial skills
Ability to cross-sell various products and services based on member
needs
Strong decision-making skills
Ability to be influential
Proficient computer skills
To apply for this position, visit our careers page at
www.kirtlandcu.org/careers
Kirtland Credit Union is an equal opportunity employer. All aspects
of employment including the decision to hire, promote, discipline,
or discharge, will be based on merit, competence, performance, and
business needs. We do not discriminate on the basis of race, color,
religion, marital status, age, national origin, ancestry, physical
or mental disability, medical condition, pregnancy, genetic
information, gender, sexual orientation, gender identity or
expression, veteran status, or any other status protected under
federal, state, or local law.
PI201861634
Keywords: Kirtland Federal Credit Union, Albuquerque , Part-Time Member Experience Specialist I, Other , Albuquerque, New Mexico
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