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Scheduler, Call Center

Company: Lovelace Medical Center
Location: Albuquerque
Posted on: November 25, 2022

Job Description:


Join our Lovelace Medical Group team as a day shift, full time Scheduler I! This full-time job is located at Lovelace Medical Group, a multispecialty provider group, which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care, and provides patients with exceptional health care through the support of Lovelace Health System hospitals and technology.

Scheduler I Job Responsibilities:

  • Accurately schedules and pre-registers all patients for the region into six different computer programs for procedures and exams.
  • Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
  • Provide World-Class customer service through positive interaction and continuously elevate customer/patient satisfaction and experience
  • Identify and resolve customer needs to achieve First Call Resolution (FCR)
  • Meet/exceed established industry standard service goals and key performance indicators (KPIs)
  • Agent (KPIs) - Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, CollectionsTeam (Service Goals) - Service Levels, Abandonment Rates, Average Speed of Answer (ASA)
  • Demonstrates high levels of flexibility and adaptability
  • Able to answer an average of 78 90 calls/day

    Scheduler I Education and Experience Requirements:
  • Minimum: High School Diploma or GED equivalent
  • One (1) year related experience preferred
  • Medical Terminology Courses
  • Scheduling Knowledge helpful
  • Registration and Insurance Knowledge preferred
  • Ability to communicate effectively
  • Ability to work independently
  • Basic computer skillsWhy Lovelace?
    • Designated uroLift (R) Center of Excellence Provider, Urology, 2019
    • Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017
    • National Committee for quality Assurance Patient-Centered Medical Home (PCMH) Recognition, 2016-2022Lovelace is a drug-free employer with smoke free campuses. Associated topics: agente de servicio al cliente, client service, customer service, customer service associate, phone, product support, service representative, service specialist, technical support, tsr

Keywords: Lovelace Medical Center, Albuquerque , Scheduler, Call Center, Other , Albuquerque, New Mexico

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