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Staff & Resource Sched Coord

Company: Vitalant
Location: Albuquerque
Posted on: September 23, 2022

Job Description:

Organization BSI Business GroupPrimary Location United States of America-New Mexico-AlbuquerqueWork Locations 1201 NM Albuquerque Vitalant 1515 University Blvd., N.E. Albuquerque 87102Employee Status Full-time, RegularShift Day JobTravel Yes, 25 % of the Time
Job Posting Close Date Oct 1, 2022Job Function Donor Services
$16.91- $22.10Vitalant is where donors, talent and innovation meet to save and improve lives. We are the nation's largest independent, nonprofit blood services provider exclusively focused on providing lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S. We seek team members who want to make a difference in people's lives while furthering their careers. At Vitalant you can expect competitive compensation, paid time off and other benefits. Take your first step to joining our dedicated team by applying today.PRIMARY PURPOSE:
Under direct supervision, this position is responsible for coordination of scheduling team member and resources for effective production aimed at successful achievement of targeted collection goals. Assists leadership in the successful achievement of enterprise collection goals and achieving cost-effective operations.DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Maintains good attendance and punctuality per the absence policy.
Performs staff scheduling to ensure resources are maximized efficiently.
Manages all schedule and production calendar changes to the collections staff schedules from day of distribution until day of operation in conjunction with donor services leadership.
Coordinates logistics for collections team members as outlined in the standardized scheduling guidelines.
Creates appointment templates, staffing and drive templates in associated systems to maximize production.
Ensures production vehicles and equipment are scheduled with minimal to no impact to production needs.
Assists with maximizing production efficiency by performing a review of the production calendar to ensure mobile and fixed site operations are scheduled appropriately based on calendar management guidelines.
Assists with report generation and drive reconciliation processes.
Performs all other duties, at the discretion of management, as assigned.
REQUIREMENTS:Knowledge/Education
High School graduate or GED required.Licenses/Certifications
NoneExperience
One year of related experience required.
Six months experience in a blood center environment preferred.
Previous customer service experience preferred.Skills/Abilities
Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Must be able to maintain confidentiality.
Excellent planning, organizational, analytical, problem solving and prioritizing skills.
Ability to plan and organize a diversified and heavy workload.
Ability to work independently and in a team environment.
Ability to work effectively with all levels of staff and management.
Excellent computer skills.DIVERSITY, EQUITY & INCLUSION AT VITALANTVitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.VITALANT OFFERS A COMPREHENSIVE BENEFITS PACKAGE

  • Health, Dental and Vision Insurance
  • HSA, FSA and 401K retirement savings plans
  • Paid Time Off
  • Commuter benefits
  • Employee assistance programTo apply please email your CV / resume to cgutierrez1@vitalant.org.

Keywords: Vitalant, Albuquerque , Staff & Resource Sched Coord, Other , Albuquerque, New Mexico

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