IT SUPPORT SPECIALIST

Company: Sandia Area Federal Credit Union
Location: Albuquerque
Posted on: September 23, 2022

Job Description:

The IT Support Specialist provides information systems support to Credit Union personnel. Provides day-to-day support and maintenance for the organization with such items as reporting, personal computers, installed computer equipment, and all related operating systems. Completes daily job streams as necessary to accomplish departmental objectives.Duties and Responsibilities include, but are not limited to:

• Provides excellent, courteous support to staff by maintaining accurate and efficient operation of the core system and related applications. Provides assistance with problem resolution and provides information and support..
• Initiates and produces accurate and timely routine daily job steams processes, including share draft clearings, debit/credit card clearings, audio response posting, and all reporting functions, as well as other day-to-day processes to ensure accuracy and timeliness.
• Produces special reports per the requests and requirements of the Credit Union.
• Ensures smooth operation of computer systems by consistently monitoring consoles, printers, and tape drives, including after hours on-call rotation as needed.
• Provides expedient support to staff by analyzing and solving computer and network problems and providing information and support.
• Installs personal computer hardware and/or software as needed.
• Maintains client software.
• Helps ensure appropriate safeguards are in place.
• Performs installation and/or phone maintenance responsibilities.
• Assists with the complete and accurate inventory of network assets.
• Associates degree in computer information systems or similar technology certifications required. Experience may be substituted for education.
• Two years information systems operations experience required with progressive responsibilities in information systems processes.
• General knowledge of credit unions or financial institutions is preferred.
• Symitar experience preferred.
• Effective interpersonal communication skills.
• Ability to analyze technology-related issues, troubleshoot, and implement technology-based solutions.
• Ability to maintain and organize documentation required to maintain inventory systems, day-to-day processes, and procedural run-logs
• Ability to communicate highly technical information into user friendly terms to both users, managers, vendors and other support staff
• Effective verbal and written communication skills
• Must be able to lift up to 50 lbs.*** Please submit employment application to www.sandia.org/careers ***#Indeed01

Keywords: Sandia Area Federal Credit Union, Albuquerque , IT SUPPORT SPECIALIST, Other , Albuquerque, New Mexico