Senior Supervisor, Service Delivery
Posted on: August 7, 2022
Through our dedicated associates, Conduent delivers
mission-critical services and solutions on behalf of Fortune 100
companies and over 500 governments - creating exceptional outcomes
for our clients and the millions of people who count on them.You
have an opportunity to personally thrive, make a difference and be
part of a culture where individuality is noticed and valued every
day.SENIOR SUPERVISOR, SERVICE DELIVERY (Albuquerque, NM)Candidate
must be located in Albuquerque/Hybrid work schedule
- Lead and manage a small, focused team of Medicaid Claims
associates. Oversee mailroom intake, claims data entry, and claims
- Accountable for functional and operational deliverables,
service level agreements, and process improvement
- Coach and lead others in achieving goals
- Manages performance appraisals, pay reviews, and training
- Supervise daily tasks of complex business, technical support,
or production teams.
- Makes decisions based on policies, procedures, and business
- Understands and applies concepts in Claims, the field of
- Has basic knowledge of other disciplines in the end-to-end
cycle of Medicaid and healthcare claims processingBusiness
- Understands how to improve efficiency across related
- Sets priorities for and instructs employees to meet daily
- Uses judgment to identify and resolve day-to-day technical and
operational problems.Responsibility Statements
- Manages team members to process claims and answer calls
- Coaches team to deliver KPI's.
- Ensures adherence to company policy and procedures.
- Acts as the liaison between operations and middle-management to
ensure protocols are being followed.
- Helps with conflict resolution with client, people, tasks, and
systems related issues.
- Provides resolutions to a diverse range of complex tasks.
- Delivers inputs on process improvement and operational
- Acts as a point of contact for leadership.
- Provides information and guidance on operational topics,
covering upper-level managers.
- Drives special projects for corporate, operational, or client
- Supports less experienced team leaders to improve level of
- Executes the continuity plan such as in natural
disasters.Conduent is an Equal Opportunity Employer and considers
applicants for all positions without regard to race, color, creed,
religion, ancestry, national origin, age, gender identity, gender
expression, sex/gender, marital status, sexual orientation,
physical or mental disability, medical condition, use of a guide
dog or service animal, military/veteran status, citizenship status,
basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to
apply for or compete for employment with Conduent may request such
accommodation(s) by clicking on the following link, completing the
accommodation request form, and submitting the request by using the
"Submit" button at the bottom of the form. For those using Google
Chrome or Mozilla Firefox please download the form first: . You may
also .The Colorado Equal Pay for Equal Work Act requires employers
to disclose the following information. If the successful applicant
will be required to perform work from a physical site outside
Colorado, the following information may not apply.Actual salaries
will vary and may be above or below the range based on various
factors including but not limited to location, experience, and
performance. In addition to base pay, this position, based on
business need, may be eligible for a bonus or incentive. In
addition, Conduent provides a variety of benefits to employees
including health insurance coverage, voluntary dental and vision
programs, life and disability insurance, a retirement savings plan,
paid holidays, and paid time off (PTO) or vacation or sick time.At
Conduent, we value the health and safety of our associates, their
families and our community. Under our current protocols, we do not
require vaccination against COVID for most of our US jobs, but may
require you to provide your COVID vaccination status, where legally
Keywords: Conduent, Albuquerque , Senior Supervisor, Service Delivery, Other , Albuquerque, New Mexico
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