Senior Supervisor, Service Delivery

Company: Conduent
Location: Albuquerque
Posted on: August 7, 2022

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.SENIOR SUPERVISOR, SERVICE DELIVERY (Albuquerque, NM)Candidate must be located in Albuquerque/Hybrid work schedule availableSummary

• Lead and manage a small, focused team of Medicaid Claims associates. Oversee mailroom intake, claims data entry, and claims processing
• Accountable for functional and operational deliverables, service level agreements, and process improvement recommendations
• Coach and lead others in achieving goals
• Manages performance appraisals, pay reviews, and training
  • Supervise daily tasks of complex business, technical support, or production teams.
  • Makes decisions based on policies, procedures, and business plans.Functional Knowledge
    • Understands and applies concepts in Claims, the field of expertise.
    • Has basic knowledge of other disciplines in the end-to-end cycle of Medicaid and healthcare claims processingBusiness Expertise
      • Understands how to improve efficiency across related teams.Leadership
        • Sets priorities for and instructs employees to meet daily deadlines.Interpersonal Skills
          • Uses judgment to identify and resolve day-to-day technical and operational problems.Responsibility Statements
            • Manages team members to process claims and answer calls efficiently.
            • Coaches team to deliver KPI's.
            • Ensures adherence to company policy and procedures.
            • Acts as the liaison between operations and middle-management to ensure protocols are being followed.
            • Helps with conflict resolution with client, people, tasks, and systems related issues.
            • Provides resolutions to a diverse range of complex tasks.
            • Delivers inputs on process improvement and operational initiatives.
            • Acts as a point of contact for leadership.
            • Provides information and guidance on operational topics, covering upper-level managers.
            • Drives special projects for corporate, operational, or client initiatives.
            • Supports less experienced team leaders to improve level of performance.
            • Executes the continuity plan such as in natural disasters.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .The Colorado Equal Pay for Equal Work Act requires employers to disclose the following information. If the successful applicant will be required to perform work from a physical site outside Colorado, the following information may not apply.Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Keywords: Conduent, Albuquerque , Senior Supervisor, Service Delivery, Other , Albuquerque, New Mexico