Representative, Tech Support I **$500 Signing Bonus** Remote Hybrid
Company: Canon Info Technology Services
Location: Albuquerque
Posted on: August 5, 2022
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Job Description:
US-VA-Chesapeake - US-NM-AlbuquerqueCanon Info Technology
ServicesRequisition ID: 26868Category: Customer
Service/SupportPosition Type: Full-TimeOverviewPassionate about
Tech Support?Join a team of highly skilled, courteous, and friendly
customer service professionals who are trained to be the voice and
heart of Canon products. We trust and empower our team members to
explore our customer's needs and assist them in finding the perfect
solutions. Apply now for this exciting opportunity and inquire
about how to become a part of our Canon Family.We support personal
goals and lifestyles with a variety of scheduling options. An array
of benefits fill in the gaps, with offerings like extensive health
care (medical, dental, vision, and life insurance), company paid
holidays, paid vacation and sick time, 401(k) with company match,
tuition reimbursement, company store discounts, and more!Apply now
for this exciting opportunity and inquire about how to become a
part of our Canon Family.ResponsibilitiesSuccessful candidates will
provide positive and professional support to Canon customers via
telephone and respond to written inquiries pertaining to Canon
Printer products. Tier I HSG Laser Printer Support Representatives
are passionate about photography, are extremely knowledgeable and
are expert problem solvers when it comes to printers and associated
technologies. Successful candidates will Analyze challenging issues
with hardware and software, to help identify problem areas and
recommend possible solutions to our customers. Customer
interactions and resolutions are documented via our easy to use CRM
applications so that recurring problems can be reported, analyzed
and escalated as necessary. Tier I HSG Laser Printer Support
Representatives are expected to maintain the highest level of
professionalism and create a positive impression of our support
offerings as well as the Canon brand.Qualifications-In addition to
a high school diploma, specialized or technical knowledge is needed
which may be obtained in high school business or shop courses or by
a relatively brief period of intensive post-high school education-
Two to four years of related experience in a PC environment, with
demonstrated knowledge of PC Operating systems such as Windows
and/or MAC is required- Excellent verbal and written communication
skills- Bilingual in English & Spanish a plus- Attendance is an
essential function of the job- Must have reliable high-speed
internet and PC**We comply with all applicable federal, state, and
local laws, regulations, orders, and mandates, including those we
may be required to follow as a federal government
contractor/subcontractor.We are required under federal law to
invite you to voluntarily self-identify in various categories.
Relevant forms will be included at several steps in the recruitment
process.Please note that this is a customer-facing role and
requires compliance with customer policies and protocols, which may
include COVID-19 vaccination and other measures relating to
COVID-19.**Company OverviewCanon Information Technology Services,
Inc. - The environment at Canon ITS is energetic and diverse. Our
team is comprised of a wide variety of people in positions that
help our employees grow and develop their careers.Statement of
Policy on Equal Employment OpportunityCanon is committed to
providing equal employment and advancement opportunities to all
qualified persons without regard to race, sex, marital status,
sexual orientation or affectional preference, color, religion,
national origin, age, disability, or veteran status, unless a bona
fide occupational qualification exists. Our commitment is to assure
full opportunity for all employees in order that they may achieve
their highest potential and to assure progressive employment
practices that conform to the letter and spirit of federal, state,
and local laws regarding equal employment opportunities. Canon's
policy is to:Recruit, hire and promote for all job classifications
without regard to race, color, religion, sex, age, sexual
orientation, disability or national origin.Base decisions on
employment so as to further the principle of equal employment
opportunity.Ensure that promotion decisions are made in accordance
with the principles of equal employment opportunity by imposing
only valid requirements for promotional opportunities.Ensure that
all other personnel actions (such as compensation benefits,
transfers, layoffs, company sponsored training, education, tuition
assistance, social and recreation programs) will be administered
without regard to race, color, religion, sex, age, sexual
orientation, disability or national origin.Workplace Accommodation
Request - HR Accessibility - Reasonable AccommodationCanon I.T.S.
is committed to the employment and advancement of qualified
disabled veterans and other individuals with disabilities. If you
feel you require a reasonable accommodation to apply for a position
with Canon I.T.S., please call our Toll-free TDD Support Line for
the Hearing Impaired Monday - Saturday (excluding holidays) at
1-866-251-3752, Eastern time from within the US. For all other
reasonable accommodation requests, please call 757-579-7127. You
will be asked to provide information on the open position you are
applying for online and the details on the reasonable accommodation
you are requesting.Pay Transparency Policy StatementThe contractor
will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information.Canon ITS is a
tobacco-free work environment.Notice to Recruiting
Firms/AgenciesCanon ITS typically recruits candidates directly,
rather than through a third party recruiting firm or agency. Canon
ITS will pay a recruiting fee only when a candidate is submitted
for consideration to our company through our applicant tracking
system, by direct invitation of Canon ITS, and if Canon ITS has a
contract with the recruiter.Canon is proud to be an equal
opportunity employer. Minority/Female/Individuals with
Disabilities/Protected Veterans. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, disability or protected veteran
status. To read more about employment discrimination protections
under federal law, click here .Workstyle DescriptionHybrid - This
position is full time and offers a hybrid work schedule requiring
you to be in the office two company designated days a week and an
option to work from home the remainder of the week (unless a
specific business need arises requiring in office attendance on
other days). Note that work schedules and office reporting
requirements may change from time to time based on business
needs.Posting Tags#PM21PI187829867
Keywords: Canon Info Technology Services, Albuquerque , Representative, Tech Support I **$500 Signing Bonus** Remote Hybrid, Other , Albuquerque, New Mexico
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