Account Specialist Insurance CSR

Company: Allstate
Location: Albuquerque
Posted on: June 23, 2022

Job Description:

Job DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.Complete the Form or E-mail me your resume asturtevant@allstate.com

Benefits

Life InsurancePaid HolidaysBase Salary with Commissions?Bonus OpportunitiesPaid Time Off (PTO)Supplemental InsuranceDental?InsuranceWeekends OffHolidays Off401K PlanHands On Training

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Provide?exceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Claims follow up calls.
  
  Requirements
  
  
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • A Property & Casualty license is preferred but will train good individual.
  • Must be highly self-motivated.
  • Professional phone etiquette.
  • Excellent Spelling and Grammar skills.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Bilingual, fluent in both English and Spanish is beneficial.

Keywords: Allstate, Albuquerque , Account Specialist Insurance CSR, Other , Albuquerque, New Mexico