ISolved HCM Implementation Specialist

Company: LUMERO LLC
Location: Albuquerque
Posted on: June 24, 2022

Job Description:

Summary: ISolved HCM Implementation Specialist is responsible for orienting all new clients through the new account set up process. Acts as account manager for all new clients by implementing a successful post sales implementation, installation, and training process. Ensures seamless transition to the service organization. We would prefer successful applicant be in Albuquerque, NM but we will consider a remote professional

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

Ensure clients get the best products and derive the maximum product benefit through guidance. Review and work with the associate that performed the analysis on all accounts. Ensure accurate and timely completion of all implementation steps. Keying of company parameters, implementation of Master File and money information; Run and test parallel payroll Run and package initial payrolls Communication of all steps, and progress as appropriate. Schedule and complete necessary new client on-site, telephone, or internet training to customer's satisfaction
Accurately enter and process new client payroll data on a timely basis
Manage client relationship and provide primary client service Sit in on client trainings with primary trainer to assist and learn the training process Use effective problem-solving skills to resolve client issues Maintain team communication in dealing with fellow associates and sales representatives Provide quality service Be involved in kick off call to clients to answer questions and provide client expectations Mentor, assist and train staff members Assist others with templates and input reconciliations Work toward continuous quality improvement Stay current with changing technology, including software programs Uphold, support, and promote all company policies and procedures


Qualifications: To perform this job successfully, the Implementation Specialist must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Education/Experience: Associate's degree (A.A.) or equivalent from two-year college or technical school (All levels) 2 years experience implementing clients on ISolved HCM platform Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.



Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.



Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Keywords: LUMERO LLC, Albuquerque , ISolved HCM Implementation Specialist, Other , Albuquerque, New Mexico