ISolved HCM Implementation Specialist
Company: LUMERO LLC
Location: Albuquerque
Posted on: June 24, 2022
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Job Description:
Summary: ISolved HCM Implementation Specialist is responsible
for orienting all new clients through the new account set up
process. Acts as account manager for all new clients by
implementing a successful post sales implementation, installation,
and training process. Ensures seamless transition to the service
organization. We would prefer successful applicant be in
Albuquerque, NM but we will consider a remote professional
Essential Duties: Essential job duties for this position include
the following items. Other duties must be performed as assigned or
required.
Ensure clients get the best products and derive the maximum product
benefit through guidance. Review and work with the associate that
performed the analysis on all accounts. Ensure accurate and timely
completion of all implementation steps. Keying of company
parameters, implementation of Master File and money information;
Run and test parallel payroll Run and package initial payrolls
Communication of all steps, and progress as appropriate. Schedule
and complete necessary new client on-site, telephone, or internet
training to customer's satisfaction
Accurately enter and process new client payroll data on a timely
basis
Manage client relationship and provide primary client service Sit
in on client trainings with primary trainer to assist and learn the
training process Use effective problem-solving skills to resolve
client issues Maintain team communication in dealing with fellow
associates and sales representatives Provide quality service Be
involved in kick off call to clients to answer questions and
provide client expectations Mentor, assist and train staff members
Assist others with templates and input reconciliations Work toward
continuous quality improvement Stay current with changing
technology, including software programs Uphold, support, and
promote all company policies and procedures
Qualifications: To perform this job successfully, the
Implementation Specialist must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the minimum knowledge, skills and ability
required.
Education/Experience: Associate's degree (A.A.) or equivalent from
two-year college or technical school (All levels) 2 years
experience implementing clients on ISolved HCM platform Language
Skills: Ability to read, analyze, and interpret common scientific
and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from
customers, regulatory agencies, or members of the business
community. Ability to write speeches and articles for publication
that conform to prescribed style and format. Ability to effectively
present information to top management, public groups, and/or boards
of directors.
Mathematical Skills: Ability to calculate figures and amounts such
as discounts, interest, commissions, proportions, percentages,
area, circumference, and volume. Ability to apply concepts of basic
algebra and geometry.
Reasoning Ability: Ability to solve practical problems and deal
with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule
form.
Keywords: LUMERO LLC, Albuquerque , ISolved HCM Implementation Specialist, Other , Albuquerque, New Mexico
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