Tech Support Rep II - Camera Pro Support **$500 Signing Bonus** Remote Hybrid

Company: Canon Info Technology Services
Location: Albuquerque
Posted on: May 16, 2022

Job Description:

US-VA-Chesapeake - US-NM-AlbuquerqueCanon Info Technology ServicesRequisition ID: 27039Category: Customer Service/SupportPosition Type: Full-TimeOverviewPassionate about photography?Join a team of highly skilled, courteous, and friendly customer service professionals who are trained to be the voice and heart of Canon products. We trust and empower our team members to explore our customer's needs and assist them in finding the perfect solutions. Apply now for this exciting opportunity and inquire about how to become a part of our Canon Family.We support personal goals and lifestyles with a variety of scheduling options. An array of benefits fill in the gaps, with offerings like extensive health care (medical, dental, vision, and life insurance), company paid holidays, paid vacation and sick time, 401(k) with company match, tuition reimbursement, company store discounts, and more!Apply now for this exciting opportunity and inquire about how to become a part of our Canon Family.ResponsibilitiesSuccessful candidates will provide positive and professional support to Canon customers via telephone and respond to written inquiries pertaining to advanced amateur and professional level camera products. Tier 2 Camera Product Representatives are passionate about photography, are extremely knowledgeable and are expert problem solvers when it comes to photography and associated technologies. Successful candidates will Analyze challenging issues with hardware, software, lighting, video and the overall art of photography to help identify problem areas and recommend possible solutions to our customers. Customer interactions and resolutions are documented via our easy to use CRM applications so that recurring problems can be reported, analyzed and escalated as necessary. Tier 2 Camera Support Representatives are expected to maintain the highest level of professionalism and create a positive impression of our support offerings as well as the Canon brand.QualificationsAn Associates Degree is required or post high school technical or specialized education which may be obtained in the first twoor three years of college technical school or business school.- Two to four years camera related experience- General computer knowledge- Demonstrated verbal and listening skills- Attendance is an essential function of the jobCompany OverviewAbout our Company - Canon Information & Imaging Solutions, Inc. was recently established as wholly owned subsidiary of Canon U.S.A., Inc. Canon U.S.A's extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information. The mission of Canon Information & Imaging Solutions, Inc. is to accelerate Canon's overall solutions and services business by leveraging its strong portfolio of imaging technology to realize new business opportunities. Canon USA's existing professional services business, which is centered primarily around document related solutions - such as imaging, output management, document management, Records Management - was transferred into Canon Information & Imaging Solutions, Inc. giving it a solid foundation and initial focus in the area of Business Process Optimization. As the marketplace for document solutions continues to evolve into IT services, CIIS will expand its portfolio. Additionally, the new company will commercialize emerging technology currently under development in the area of cloud computing, medical imaging, advance display technology, and mixed reality. To realize the market potential of this emerging technology, Canon Information & Imaging Solutions, Inc. is forming new partnerships and establishing new channels of distribution. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2018--- and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED - Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries, please contact .--- Based on weekly patent counts issued by United States Patent and Trademark Office.All referenced product names, and other marks, are trademarks of their respective owners.We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.If you are not reviewing this job posting on our Careers' site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at .#CIISWorkstyle DescriptionHybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office two company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.PI176707465

Keywords: Canon Info Technology Services, Albuquerque , Tech Support Rep II - Camera Pro Support **$500 Signing Bonus** Remote Hybrid, Other , Albuquerque, New Mexico