Supervisor, Dedicated Service Center
Posted on: May 15, 2022
The person who fills this position willl work from one of the 6
offices listed in the posting locations. The hours for the role
will typically be Monday - Friday 9:00-6:00 MT or 8:00 - 5:00 PT
with additional hours as required by the needs of the business.
Supervises and directs Dedicated Service Center staff who support
various Paychex platforms. Manages and coordinates daily
operational activities to ensure efficient and effective service
levels to support departmental standards and goals. Provides
leadership and technical advice on multiple product lines in order
to resolve problems. Establishes and maintains positive image with
clients and Payroll Specialists.
- Supervises and schedules staff to ensure outstanding quality
client service and timely resolution of client issues and
escalations. Facilitates and executes requests such as procedural
exceptions to ensure timely resolution, and minimizes the risks
associated with exception handling. Responsible for responding and
resolving Service related feedback via Social Media.
- Provides technical support for all payroll platforms to resolve
client concerns and enforce Paychex policies and procedures.
Collaborates with regional and corporate personnel to identify and
resolve system problems. Plans, coordinates, and organizes data
integrity and quarter/year-end processes to provide accurate and
timely tax documents to clients. Coordinates communications to
outside parties, including field offices and corporate departments,
to ensure compliance with guidelines. Maintains knowledge of
changes in payroll laws and Paychex policies and procedures to
further personal and professional development.
- In conjunction with Training and Development partners,
supervises training of personnel and recommends, implements, and
monitors on-the-job training and education to further professional
advancement and overall value of assigned personnel. Identifies
training, documentation, and system enhancement needs and
coordinates the appropriate resolution to ensure the evolution of
process, product and personnel.
- Assists the Manager with development of Dedicated Service
Center goals and improvement strategies to achieve center
operational objectives. Makes recommendations and proposals for
departmental operations and administrative process improvements.
Participates in projects and departmental initiatives as needed to
ensure continual product and process improvement.
- Acts as the focal point for recruiting activities related to
sourcing, interviewing and hiring to ensure that the best possible
talent is acquired. Evaluates performance, recommends merit
increases, promotion, termination, and disciplinary action to
maximize team/branch performance. May act independently of Manager.
Assist manager with development of operating budgets, particularly
with personnel requirements to ensure that staff levels are within
- Tracks and reports statistics such as, processing volumes,
audit controls, processing times, etc. to the leadership team to
help them evaluate performance against goals and metrics.
- Other duties as assigned to support the general purpose of the
- H.S. Diploma - Required
- Knowledge and/or experience in benefits and/or payroll.
- 3 years of experience in Related field.
- 2 years of experience in Supervisory experience including
demonstrated leadership skills.
Keywords: Paychex, Albuquerque , Supervisor, Dedicated Service Center, Other , Albuquerque, New Mexico
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