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Supervisor, Dedicated Service Center

Company: Paychex
Location: Albuquerque
Posted on: May 15, 2022

Job Description:


The person who fills this position willl work from one of the 6 offices listed in the posting locations. The hours for the role will typically be Monday - Friday 9:00-6:00 MT or 8:00 - 5:00 PT with additional hours as required by the needs of the business. Supervises and directs Dedicated Service Center staff who support various Paychex platforms. Manages and coordinates daily operational activities to ensure efficient and effective service levels to support departmental standards and goals. Provides leadership and technical advice on multiple product lines in order to resolve problems. Establishes and maintains positive image with clients and Payroll Specialists.

  • Supervises and schedules staff to ensure outstanding quality client service and timely resolution of client issues and escalations. Facilitates and executes requests such as procedural exceptions to ensure timely resolution, and minimizes the risks associated with exception handling. Responsible for responding and resolving Service related feedback via Social Media.
  • Provides technical support for all payroll platforms to resolve client concerns and enforce Paychex policies and procedures. Collaborates with regional and corporate personnel to identify and resolve system problems. Plans, coordinates, and organizes data integrity and quarter/year-end processes to provide accurate and timely tax documents to clients. Coordinates communications to outside parties, including field offices and corporate departments, to ensure compliance with guidelines. Maintains knowledge of changes in payroll laws and Paychex policies and procedures to further personal and professional development.
  • In conjunction with Training and Development partners, supervises training of personnel and recommends, implements, and monitors on-the-job training and education to further professional advancement and overall value of assigned personnel. Identifies training, documentation, and system enhancement needs and coordinates the appropriate resolution to ensure the evolution of process, product and personnel.
  • Assists the Manager with development of Dedicated Service Center goals and improvement strategies to achieve center operational objectives. Makes recommendations and proposals for departmental operations and administrative process improvements. Participates in projects and departmental initiatives as needed to ensure continual product and process improvement.
  • Acts as the focal point for recruiting activities related to sourcing, interviewing and hiring to ensure that the best possible talent is acquired. Evaluates performance, recommends merit increases, promotion, termination, and disciplinary action to maximize team/branch performance. May act independently of Manager. Assist manager with development of operating budgets, particularly with personnel requirements to ensure that staff levels are within corporate metrics.
  • Tracks and reports statistics such as, processing volumes, audit controls, processing times, etc. to the leadership team to help them evaluate performance against goals and metrics.
  • Other duties as assigned to support the general purpose of the position's function.

    • H.S. Diploma - Required
    • Knowledge and/or experience in benefits and/or payroll.
    • 3 years of experience in Related field.
    • 2 years of experience in Supervisory experience including demonstrated leadership skills.

Keywords: Paychex, Albuquerque , Supervisor, Dedicated Service Center, Other , Albuquerque, New Mexico

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