Customer Support Specialist

Company: Fidelity Investments
Location: Sandia Park
Posted on: January 16, 2022

Job Description:

Job Description:
Is it time to realize everything you know and are able to do while developing new talents and skills? At Fidelity Investments, collaboration is not about working together in our small teams; it's about improving lives together. Our success as a firm is due to the personal responsibility and pride we all take in delivering results and the compassion that drives us to go above and beyond for our customers and each other.

The purpose of your role
Fidelity's Financial Customer Associates are the primary point of contact for customer queries regarding Defined Contribution retirement plans. We take personal responsibility for identifying customer needs, responding in a timely manner with tremendous accuracy while providing a high value experience. In our fast paced, inclusive culture, you will demonstrate unwavering dedication towards helping others become educated on options to improve their financial security. This is exceptionally fulfilling work when you are instilling customers with confidence to make financial decisions which will lead to achieving their fiscal dreams.

Skills you bring
Recent or upcoming college graduate between May 2020 and present - All majors encouraged!

Ability to establish rapport and relationships through effective communication!

Responsibilities
Bring a new perspective and eagerness to help us establish relationships with customers to deliver outstanding service while meeting various metrics

Collaborate and partner with team members to identify, resolve, and address various situations while supporting quality improvement initiatives

Completing training and ongoing education and learning.

Our commitment to you
An exciting, full-time, hourly position that offers the opportunity to work additional hours based on the business needs and your availability.

Student loan assistance and tuition reimbursement available

18+ days of paid time off (based on years of service) plus 8 paid Federal holidays

Opportunities to volunteer and give back to the local community

To learn about additional benefits, click here
Potential relocation benefit

For information about working at Fidelity, visit FidelityCareers.com/college. Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Fidelity Investments is an equal opportunity employer.
This opportunity is brought to you by Fidelity University Talent.

COVID work policy
Safety is our top priority. Once we can be together in person with fewer safety measures, this role will move to our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic working - post pandemic
Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.

Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Learn More: - Dynamic Working

Certifications:

Company Overview
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients . We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning and growth so you can build the career you've always imagined. We welcome associates from different backgrounds and with different perspectives to help us innovate and make a difference for our customers and our communities.

We invite you to Find Your Fidelity at fidelitycareers.com .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to - accommodations @fmr.com , or by calling 800-835-5099, prompt 2, option 2.

Safety remains Fidelity's top priority and this will never change. Because safety is our top priority, maximizing vaccination is our goal. Fidelity believes that having as many associates vaccinated as possible maximizes the safety of associates, customers, vendors, visitors to our facilities, and the community. As we consider safety protocols in our offices, all US Fidelity regular candidates are offered the opportunity to voluntarily disclose their vaccination status during the hiring process.

We welcome those with experience in jobs such as Residential Real Estate Agent, Billing and Posting Clerk, and Home Buyer s Consultant and others in the Accounting and Finance to apply.

Keywords: Fidelity Investments, Albuquerque , Customer Support Specialist, Other , Sandia Park, New Mexico