AlbuquerqueRecruiter Since 2001
the smart solution for Albuquerque jobs

Customer Advocate I

Company: Health Care Service Corporation
Location: Albuquerque
Posted on: January 13, 2022

Job Description:



Includes $1500 sign on bonus + get paid $16/hr

HCSC offers a robust benefit package!

This position is responsible for providing assistance to members in a Center of Excellence call center setting by responding to telephone and written inquiries in a prompt, accurate and first-call resolution manner. Duties include: advising on plan information, performing research and inquiry status of which 90% is conducted via telephone interaction. This role may include seasonal and/or weekend/holiday work where schedules may change based off business needs. At present this role will be on site in Albuquerque.

* High school diploma OR GED.
* 6 months customer service experience OR 6 months experience in an office environment.
* Data entry and/or typing experience.
* Interpersonal, verbal and written communication skills.
* Analytical and organizational skills and independent decision making skills.
* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

* 9 months customer service experience, including call center experience
*Facets systems knowledge
* Knowledge of medical terminology
* Proven ability to learn quickly and adapt to change.
*Medicare or other government programs lines of business
*Experience with navigating multiple systems for member research
*Experience with RxClaims System

Location: NM - Albuquerque
Activation Date: Friday, November 19, 2021
Expiration Date: Wednesday, January 12, 2022
Associated topics: agente de servicio al cliente, client service, customer care associate, customer care representative, customer care specialist, customer service associate, product support, representante de servicio al cliente, service representative, telephone

Keywords: Health Care Service Corporation, Albuquerque , Customer Advocate I, Other , Albuquerque, New Mexico

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New Mexico jobs by following @recnetNM on Twitter!

Albuquerque RSS job feeds