Customer Advocate I

Company: Health Care Service Corporation
Location: Albuquerque
Posted on: January 13, 2022

Job Description:

Description:

BASIC FUNCTION:

Includes $1500 sign on bonus + get paid $16/hr

HCSC offers a robust benefit package!

This position is responsible for providing assistance to members in a Center of Excellence call center setting by responding to telephone and written inquiries in a prompt, accurate and first-call resolution manner. Duties include: advising on plan information, performing research and inquiry status of which 90% is conducted via telephone interaction. This role may include seasonal and/or weekend/holiday work where schedules may change based off business needs. At present this role will be on site in Albuquerque.

JOB REQUIREMENTS:
* High school diploma OR GED.
* 6 months customer service experience OR 6 months experience in an office environment.
* Data entry and/or typing experience.
* Interpersonal, verbal and written communication skills.
* Analytical and organizational skills and independent decision making skills.
* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:
* 9 months customer service experience, including call center experience
*Facets systems knowledge
* Knowledge of medical terminology
* Proven ability to learn quickly and adapt to change.
*Medicare or other government programs lines of business
*Experience with navigating multiple systems for member research
*Experience with RxClaims System

Location: NM - Albuquerque
Activation Date: Friday, November 19, 2021
Expiration Date: Wednesday, January 12, 2022
Associated topics: agente de servicio al cliente, client service, customer care associate, customer care representative, customer care specialist, customer service associate, product support, representante de servicio al cliente, service representative, telephone

Keywords: Health Care Service Corporation, Albuquerque , Customer Advocate I, Other , Albuquerque, New Mexico