Lead, Customer Service / Contact Center / Full Time / Days

Company: Ardent Health Services
Location: Albuquerque
Posted on: January 13, 2022

Job Description:

Lead Customer Service Coordinator, Contact Center, Full Time, Days We are looking for a Lead Customer Service Coordinator to join our Contact Center team in Albuquerque, NM.This Full-Time job is located at The New Mexico Heart Institute at Lovelace Medical Center. New Mexico Heart Institute is a hospital out-patient department providing comprehensive cardiovascular care.Lead Customer Service Coordinator Job Responsibilities:Leads and oversees the daily duties of assigned staff within a designated department. Provides guidance and training to assigned staff responsible for admitting, registering, scheduling and verifying patient insurance policies. Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations. Adheres to policies,procedures and regulations to ensure compliance and patient safety.Lead Customer Service Coordinator Education and Experience Requirements:High School Diploma or GEDDesired: Associate's Degree in related field of studyMedical terminologyMinimum: Two (2) years of directly related experienceDesired: Medical Office ExperienceAbility to type and enter data efficiently and accurately.Ability to type and enter data efficiently and accurately. Ability to work independently. Ability to communicate effectively. Knowledge of office procedures. Knowledge of insurance plans. Skilled in a variety of software applicationsWhy Lovelace?Designated UroLift(R) Center of Excellence Provider, Urology, 2019Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017National Committee for Quality Assurance Patient-Centered Medical Home (PCMH) Recognition, 2016-2020Lovelace is a drug-free employer with smoke free campuses.

Keywords: Ardent Health Services, Albuquerque , Lead, Customer Service / Contact Center / Full Time / Days, Other , Albuquerque, New Mexico