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Customer Service Representative

Company: Careerbuilder-US
Location: Albuquerque
Posted on: January 13, 2022

Job Description:

In this role, you will be responsible for receiving inbound calls and chat requests covering a wide spectrum of urology products. Our ideal candidate is friendly, can relate to people, and delivers on customer excellence in the following ways:

  • Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
  • Process customer returns according to established department policies and procedures.
  • Work closely with the Medical Billing department to resolve disputed Billing charges
  • Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
  • Partner with Sales Representatives to meet or exceed customer service expectations.Job Requirements:To be successful in this role, you require:
    • 1+ years medical industry or call center/customer service experience preferred
    • Ability to solve practical problems and deal with a variety of variables.
    • Knowledge of Microsoft Office Applications
    • Ability to work some evening shifts, weekends, or overtime as neededEducation and experience required:
      • High School Diploma or general education degree (GED)

Keywords: Careerbuilder-US, Albuquerque , Customer Service Representative, Other , Albuquerque, New Mexico

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