Customer Service Associate

Company: University of New Mexico
Location: Albuquerque
Posted on: January 13, 2022

Job Description:

Customer Service Associate Requisition IDreq17728 Working TitleCustomer Service Associate Position Grade05 Position SummarySuccessfulcandidate will be self-motivated and able to take responsibility, as they will towork without close supervision. This individual will have strongcommunication and interpersonal skills, enjoy working with the general public,and be able to work primarily in an outdoor setting. This individual will alsoneed to be a great team player and step up when they are needed. Sincethis individual is a key player, flexibility is a must. This person willparticipate in all departmental events and will at times need to adjust theirschedule to ensure coverage is available; department will provide at least a 2week notice before a permanent schedule change is required (coverage is neededmornings, need evenings, and weekends). Must be available to workweekend, evening and holidays as needed. Responsibilities of this position include, but are not limited to thefollowing: - Provides support for event parking in the Cornell Parking Structure toinclude but not limited to: Point of contact, sales, and must be proficient incash management - Effectively communicate information about the UNM campus, including itsparking rules, regulations, and locations to students, staff, faculty, andvisitors - Provides visitors with parking validations - Provide traffic control when necessary - Provide conflict resolution to visitors, staff, and visitors when parking,traffic or other various issues or concerns are encountered while on campus. - Assist with special event parking, traffic and crowd control activities This is apotential temp-to-regular opportunity, subject to the selected candidate'sperformance throughout the temporary assignment, in addition to the businessneeds of the hiring department.AssignmentDetails:Days & Hours:M-F 7am- 8pm with weekends and evening hours requiredAnticipated StartDate: TBDProjected EndDate: TBDParkingArrangements: Responsibility of the selected employeeUNMTemps providesstaffing solutions to UNM departments requesting temporary employees aspositions become available due to a vacancy, when regular employees are absent,for peak work periods, and for special events. As such, UNMTemps assignments/positionsmay end with little or no advance notice. See the Position Description for additional information.Conditions of EmploymentEmployees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement. Minimum QualificationsHigh school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.Preferred Qualifications- GreatCustomer Service Skills - Flexibility - Must be able to work weekends, evenings, and holidays - Cash handling experience - Team playerAdditional RequirementsCampusMain - Albuquerque, NM DepartmentParking Transportation Gen Admin (314B) Employment TypeStaff Staff TypeTemporary - Full-Time StatusNon-Exempt Pay$10.50 min to $14.55 DOE Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB StatementTemporary employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage. Background Check RequiredNo For Best Consideration Date10/19/2021 Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please complete online application or attach completed resume, with all work experience The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Keywords: University of New Mexico, Albuquerque , Customer Service Associate, Other , Albuquerque, New Mexico