Desktop Support L-2

Company: Resource Logistics, Inc.
Location: Albuquerque
Posted on: November 22, 2021

Job Description:

Job DescriptionPosition: Desktop Support L-2 Location: Albuquerque, NM Duration: 6months Job Description Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives Backing up and restoring user data, settings and associated systems administration activities Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts Assist on Incident and Problem management activities Be available for On-call support on need basis & as business demands Adhere to ticket response and resolution SLA's as agreed upon with the customer Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc) Strong Microsoft Operating System installation and troubleshooting skills Experience-based Windows support Configuration/imaging Installation environment General Windows OS troubleshooting Hardware support and troubleshooting Troubleshooting hardware issues Replacing desktop/laptop hardware Installation of peripheral devices

Keywords: Resource Logistics, Inc., Albuquerque , Desktop Support L-2, Other , Albuquerque, New Mexico